Account Manager (Sales)

Change the Way the World Travels

Since 2009, GetYourGuide has been connecting travelers with unforgettable experiences. We empower millions of people in over 12,000 cities to discover the heart of a destination. Our global marketplace features over 200,000 activities from 50,000 experience creators, and we're just getting started.

We are expanding our North America team and looking for passionate individuals ready to make an impact.

Team Mission

Join our Sales team in New York City as an Account Manager. You will own a book of business comprising mid-market supplier partners across the US and Canada, taking full accountability for their performance, satisfaction, and commercial growth on our platform. Your role is to build trust, act as a strategic partner, and identify opportunities to help your accounts thrive through new expansion ideas, problem-solving, data analysis, and dedicated support.

This is an exciting opportunity for someone commercially sharp, genuinely curious, and eager to contribute to a company redefining global exploration.

Your Mission:

• Manage and Grow Business: Own and expand a portfolio of mid-market tour, activity, and experience provider accounts. Understand your assigned markets and achieve performance targets.
• Empower Partners: Provide education, resources, and enablement to become the go-to partner for your accounts' growth and strategy, driving long-term retention.
• Drive Commercial Opportunities: Pitch, cross-sell, and upsell to secure new activity listings, increase availability, and negotiate commissions.
• Collaborate Internally: Partner with internal teams to resolve roadblocks, troubleshoot connectivity, and escalate issues to ensure a world-class supplier experience.
• Ensure Operational Excellence: Monitor partner health by addressing challenges like cancellation rates, on-trip quality, and review scores to enhance the customer experience.
• Strategic Insights: Regularly review account performance, share clear insights with management, and proactively identify expansion opportunities.

Your Toolkit:

• 2-3 years of experience in Account Management or Customer Success, preferably in tech or a marketplace environment.
• Proven track record of achieving and exceeding commercial targets.
• Strong communication skills and the ability to build trust rapidly with partners.
• A data-driven mindset, comfortable analyzing performance metrics and translating them into actionable strategies.
• Passion for shaping the future of sales and partner success, thriving in fast-paced environments and leveraging resources for efficient growth.
• Excellent problem-solving skills with a proactive, ownership-oriented attitude.
• Enthusiasm for travel and GetYourGuide's mission.
• Bilingual skills (Spanish or French) are a plus for the North America market.

How We'll Make Your Career Journey Extraordinary:

• Impactful Role: Gain a front-row seat at a leading travel experiences marketplace during a period of significant North American growth.
• Professional Development: Access an annual personal development budget and mentorship programs.
• Global Flexibility: Work from anywhere in the world for 40 days per year.
• Flexible Work: Enjoy work arrangements that support your life outside of work.
• Team & Culture: Participate in quarterly team events and a yearly company-wide summit.
• Wellness: Benefit from a monthly transportation and fitness budget.
• Perks: Receive discounts on GetYourGuide experiences for yourself, friends, and family.
• Comprehensive Benefits: Access health and wellness benefits.

How to Apply:

Submit your CV/resume in English via the provided form. For insights into our hiring process and culture, visit the 'how we hire' and 'life at GetYourGuide' sections. For questions, contact jobs@getyourguide.com.

We are an equal opportunities employer committed to evaluating candidates based on skills, not demographics.