Engineering Manager

About QuinStreet

QuinStreet pioneers decentralized online marketplaces that match consumers with brands. We operate leading virtual and private-label marketplaces within one of the nation's largest media networks. Our industry-leading segmentation and AI-driven matching technologies help consumers find better solutions faster and enable brands to target prospects with pinpoint accuracy, paying only for performance results. Our matching decision engines and optimization algorithms are built on over 20 years of online media experience and billions of dollars in investment. We believe in the direct measurability of digital media, performance marketing (which we pioneered), and the advantages of technology.

The Role: Engineering Manager

We are seeking an Engineering Manager to lead the technical side of our platform engineering, integrations, and customer delivery experience. This role is critical to helping customers successfully integrate with our SaaS platform while enabling cross-functional teams to execute complex, technical initiatives. As an Engineering Manager, you will act as the primary technical leader across Engineering, Sales, Business Development, Account Management, and Operations. You will drive platform capability, provide real-time technical guidance, and elevate documentation and processes as we scale. This role is ideal for someone who enjoys being collaborative, deeply technical, and highly solution-oriented—while also influencing how the engineering organization operates internally.

Responsibilities

Technical Leadership & Delivery

• Partner with Sales and Business Development as the technical lead throughout the sales cycle and delivery process.
• Join customer calls to explain API functionality, sandbox environments, data formats, authentication, error handling, and platform constraints.
• Lead technical reviews and tailored solution discussions aligned with customer and product requirements.
• Answer complex technical questions live to remove blockers and accelerate execution.
• Provide detailed post-call follow-ups including technical summaries, architecture diagrams, and next steps.

Platform & API Subject Matter Expertise

• Serve as the internal and external SME on our SaaS platform, APIs, integrations, and supported workflows.
• Advise customers and internal teams on best-practice integration approaches and implementation strategies.
• Support Business Development by clearly communicating carrier availability, supported programs, and technical feasibility.
• Collaborate with Engineering to confirm technical requirements, edge cases, and delivery timelines.

Integration Support & Technical Triage

• Act as an escalation point for integration-related issues, reducing friction across Account Management, Operations, and Engineering.
• Help define, support, and improve SLAs for technical tickets and customer integrations.
• Identify recurring integration issues and drive root-cause resolution with Engineering.
• Streamline technical workflows to reduce back-and-forth and improve time-to-resolution.

Documentation, Enablement & Scale

• Create and maintain high-quality technical documentation, including FAQs, integration guides, and implementation resources.
• Analyze common integration questions and convert them into scalable documentation and knowledge-base content.
• Improve internal enablement by aligning Sales, AMs, and Ops on accurate technical messaging and expectations.

Cross-Functional Leadership

• Partner closely with Engineering to align technical realities with customer-facing messaging.
• Provide feedback on product gaps, integration friction, and roadmap risks.
• Support clearer communication around product changes, launch timelines, and roadmap updates.

Requirements

• Experience: 5+ years of experience as an Engineering Manager, Solutions Engineer, or Technical Lead in a SaaS environment.
• Technical Skills: Strong experience with APIs, integrations, and technical system design.
• Communication: Proven ability to explain complex technical concepts to both technical and non-technical audiences. Excellent written and verbal communication skills, including technical documentation.
• Customer Focus: Experience supporting customer integrations, implementations, or onboarding.
• Work Style: Highly organized, proactive, and able to operate independently in ambiguous environments.

Nice to Have

• Experience in API-first, fintech, insurtech, or highly regulated SaaS platforms.
• Familiarity with carrier integrations or complex third-party ecosystems.
• Experience creating presales architecture diagrams or technical enablement materials.
• Exposure to ticketing systems and SLA-driven support models.

Compensation & Benefits

• Salary Range: $130,000 - $155,000 USD annually (may vary by geographic location).
• Incentives: Eligible for performance bonus or commission and equity (RSUs).
• Benefits: Standard employee benefits programs including health care, retirement benefits, paid time off (sick leave, parental leave, PTO, vacation), and other tax-reportable benefits.

Equal Opportunity Employer

QuinStreet is an equal opportunity employer and does not discriminate based on protected characteristics.