Staff Operations Manager

About Zuora

At Zuora, we empower businesses to grow smarter and adapt faster by providing a platform for modern business models. We enable companies to launch new products, automate complex billing, and unlock predictable, recurring revenue. Having pioneered the Subscription Economy, we are now evolving to build the definitive platform for quote-to-cash, helping companies monetize their offerings with an adaptable, AI-ready foundation.

The Team & Role

We are seeking a highly motivated and exceptionally bright individual to join our Zuora India leadership team as a Staff Operations Manager. This pivotal role will be instrumental in driving the operational effectiveness of Zuora India within the global Zuora organization. You will ensure seamless execution of our strategic priorities and facilitate effective communication across the team and with senior leadership. This is a high-impact opportunity for a driven individual to contribute significantly to the growth and success of a dynamic technology company.

Responsibilities

• Run the Business: Manage and optimize Zuora India operations, including planning, execution, and reporting of key meetings, reviews, and communication cadences. This includes preparing materials for executive staff and other meetings.
• Strategic Planning Support: Assist the leadership team in developing and executing strategic plans, encompassing roadmap planning, resource allocation, and performance tracking.
• Cross-Functional Collaboration: Facilitate effective communication and collaboration between groups within Zuora India and across global teams, including various P&T organizations and sites, sales, marketing, and customer success.
• Special Projects: Lead and manage special projects assigned by leadership, often involving cross-functional teams and requiring strong project management skills.
• Program Management: Manage and/or contribute to the execution of Zuora India projects and programs, coordinate information flow, and ensure follow-up on key action items until closure.
• Data Analysis and Reporting: Analyze operational data to identify trends, insights, and areas for improvement. Develop and deliver clear and concise reports and presentations to senior leadership.

Required Competencies and Skills

• Communication: Excellent written and verbal communication, including presenting data and insights to senior leadership and other organizational members.
• Leadership: Ability to lead meetings and facilitate discussions with executives, as well as manage cross-functional teams.
• Analytical and Problem-Solving: Aptitude for identifying trends, analyzing data, presenting solutions, and making data-driven decisions.
• Organizational and Project Management: Skill in effectively managing multiple projects and priorities in a fast-paced environment.
• Proactive and Results-Oriented: Initiative-driven with a focus on effective execution of strategic priorities.
• Interpersonal Skills: Ability to build strong relationships with stakeholders across the company.
• Adaptability: Capacity to quickly learn and synthesize new information, particularly in a dynamic setting.

Your Experience

• Must-Have: A degree in Computer Science or equivalent, with a minimum of 2 years of experience in a technology-related field (e.g., software development, product management, technical consulting, or similar).
• Preferred: Experience in operations program management and/or an MBA.
• Exceptional written and verbal communication skills, with strong presentation abilities.
• Proven ability to lead meetings and facilitate discussions with senior executives.
• Excellent analytical and problem-solving skills, with a data-driven approach.
• Strong organizational and project management skills, capable of managing multiple priorities effectively.
• Highly motivated, proactive, and results-oriented with a strong work ethic.
• Excellent interpersonal skills and the ability to build strong relationships with stakeholders at all levels.
• Comfortable working in a fast-paced, dynamic environment.
• Demonstrable ability to quickly learn and synthesize new information.
• Desired Experience: Familiarity with Agile methodologies and operational excellence frameworks.

Location and Work Arrangements

• This role is based at the Zuora offices in Bangalore and is a hybrid position.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often, and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs”, are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly, and together we’re making what’s next possible for our customers, community, and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected, and valued, we support ZEOs with:

• Competitive compensation, variable bonus, and performance reward opportunities.
• Medical, dental, and vision insurance.
• Generous, flexible time off.
• Paid holidays, “wellness” days, and company-wide end-of-year break.
• 6 months fully paid parental leave.
• Learning & Development stipend.
• Opportunities to volunteer and give back, including charitable donation match.
• Free resources and support for your mental wellbeing.

NOTE: Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences, and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.