Account Executive - Mid Market

About Freshworks

Freshworks empowers organizations worldwide with uncomplicated service software designed to create exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, user-friendly, and deliver rapid results. With a people-first approach to AI, we enhance employee effectiveness and organizational productivity. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, rely on Freshworks' CX and EX software. Our global team of over 4,500 employees makes this possible.

Job Description

Freshworks believes that great employee experiences begin with great people. We are rapidly expanding and looking for a Mid-Market Account Executive who is passionate about building relationships, solving meaningful problems, and shaping the future of work. In this role, you will partner with mid-sized businesses (500-1,000 employees) to enhance their employee experience (EX) with thoughtful, human-centered solutions. You'll guide customers through their buying journey with a consultative approach, connecting their needs with tools that empower teams, streamline onboarding, and support IT service management. This is more than just a sales role; it's about impact, collaboration, and growth.

What You'll Do:

• Be a Trusted Advisor: Lead value-based conversations with mid-market customers to understand their needs in ITSM, onboarding, and employee engagement, offering tailored solutions that drive real impact.
• Drive Smart Growth: Build and manage a healthy pipeline through proactive prospecting, virtual selling, and meaningful discovery.
• Navigate with Empathy: Work closely with buying teams, fostering trust and clarity throughout the decision-making process.
• Own the Deal: Manage and close mid-sized opportunities with confidence, from negotiation through final agreement.
• Collaborate Across Teams: Partner with our Marketing, Solutions Engineering, and Customer Success teams to ensure a seamless experience for every customer.

Qualifications:

What We're Looking For:

• 3+ years of experience in SaaS or mid-market sales, with a track record of exceeding targets and building strong customer relationships.
• A natural communicator skilled in deep listening, asking insightful questions, and driving value.
• Solid understanding of SaaS platforms; experience with employee experience (EX) solutions is a bonus.
• Comfortable working in a fast-paced, evolving environment where your ideas are valued.
• A consultative, adaptable, and thoughtful approach; strategic yet hands-on when needed.

Additional Information:

Why You'll Love It Here:

• A Culture of Belonging: We embrace diverse perspectives and create space for everyone to thrive.
• Flexibility: Hybrid schedule with a supportive, people-first workplace.
• Purpose-Driven Work: You'll help organizations improve the everyday experience for their employees.
• Room to Grow: Opportunities for development, mentorship, and career mobility.

This is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our brand new Boston office.

Salary: $100,000 - $141,450 Base Salary. This role is also eligible for variable compensation and equity.