Director of Solutions and Delivery at Disguise

About the Role

The Director of Solutions and Delivery will lead a newly created global function within the Customer Excellence Centre, integrating the former Solutions Design and Technical Services teams. This role is responsible for the entire customer journey, from pre-sales and solution design through to on-site delivery and post-project handover. You will manage a budget of $1M, oversee forecasting and resource planning, and lead a high-performing team of 20 FTEs across the Americas, EMEA, and APAC. This is a critical role for developing processes, standards, and tools to ensure efficient, scalable operations and profitable project delivery.

What You Will Do

Team Leadership & Organisational Development

• Build, lead, and develop the global merger of Solutions Design and Technical Services teams into a single, cohesive operating model.
• Line manage leaders across the Americas, EMEA, and APAC regions, ensuring team performance and development.
• Establish a team culture valuing technical excellence and commercial acumen, focused on client and business outcomes.
• Define and implement consistent global ways of working, quality standards, and best practices.
• Develop clear career pathways and invest in team member growth.

Pre-Sales & Solutions Strategy

• Partner with Sales and Business Development on client engagement, technology solution shaping, RFP responses, and high-value pitches.
• Ensure a client-centric, commercially informed approach to scoping and solution design.
• Enhance the team's commercial fluency regarding margins, pricing, upsell opportunities, and competitive positioning.
• Serve as a senior technical voice in client conversations, translating complex solutions for diverse audiences.
• Oversee the quality and consistency of global demo materials, pitch assets, and tender responses.
• Collaborate with external partners like Experience Design Consultants.

Solutions Design & Technical Scoping

• Lead the team in delivering high-standard system designs, equipment specifications, ROMs, SOWs, and project documentation.
• Ensure designs for complex environments (virtual production, LED stages, broadcast, immersive experiences, esports) are technically sound, commercially viable, and executable.
• Drive cross-regional consistency in solution design and documentation.
• Work closely with Product Management to represent customer needs and inform the product roadmap.

Delivery Oversight & Customer Excellence

• Maintain executive visibility across the project portfolio, from pre-production to post-handover.
• Ensure the delivery team has the necessary resources, tooling, and support for successful project execution.
• Act as the senior escalation point for complex technical issues globally.
• Champion a culture of exceeding client expectations.
• Partner with Project Management and Customer Success for profitable delivery and seamless transitions.

Research, Development & Thought Leadership

• Stay abreast of emerging technologies in real-time rendering, virtual production, LED, XR, broadcast, and live events.
• Contribute as a thought leader internally and externally through industry panels, content, and speaking engagements.
• Evaluate new tools, workflows, and vendor partnerships.
• Collaborate with Marketing on technical accuracy in product messaging and case studies.

Commercial & Cross-Functional Accountability

• Own budgeting and forecasting for the function in partnership with the SVP Customer Excellence.
• Manage resource allocation, capacity planning, and project financials with Project Management.
• Contribute to QBRs, business reviews, and strategic planning.
• Represent the team's capabilities and pipeline in cross-functional forums.

Essential Experience

• 10+ years in technical solutions, pre-sales, systems design, or delivery within entertainment technology, live events, broadcast, or immersive experiences.
• Proven track record of leading and developing global, high-performing technical teams (including managers) in fast-paced environments.
• Strong technical foundation in virtual production, LED stages, broadcast systems, real-time rendering, media servers, or immersive AV technologies.
• Demonstrated ability to operate across the full project lifecycle with fluency in both pre-sales and execution.
• Experience bridging creative and technical disciplines.
• Experience managing budgets, forecasting, and resource planning.
• Commercial acumen, including project scoping, margin assessment, and business development strategy.

Nice to Have

• Experience with Disguise or equivalent media server platforms.
• Familiarity with real-time rendering environments (Unreal Engine, Notch).
• Knowledge of signal transport standards (SMPTE ST2110, SDI, NDI) and networking protocols.
• Experience with system design and diagramming tools.
• Background in esports, sports entertainment, or large-scale immersive activations.
• Established network within live events, broadcast, or virtual production industries.
• Experience acting as a brand ambassador.

Skills, Behaviours, and Values

• Exceptional communication and presentation skills.
• Strong analytical and problem-solving skills; ability to make sound decisions under pressure.
• Proactive, passionate, and driven.
• Dynamic, energetic, and resilient.
• Humble, approachable, and team-oriented ("No Ego").
• Willingness to travel globally.

Compensation

• US-based salary range: $140K - $179K, varying by location, experience, and job alignment.
• International compensation determined by local market benchmarks and internal equity.

About Disguise

Disguise is the industry-leading platform for visual experiences, providing an integrated system of software, hardware, and services for real-time spectacle creation. We partner with major entertainment brands globally for live music, broadcast, immersive experiences, theatre, film, and more.

Our Values

• Honest
• Evolutionary
• Fearless
• Resilience
• Belong

Our Benefits

• Globally relevant competitive benefits packages.
• Unlimited Paid Time Off (minimum 20% above statutory requirement).
• Hybrid working model (dependent on role and location).
• Mental health and wellbeing support (Calm app subscription, EAPs, mental health first-aid buddies).
• Gig allowance (£400 or local equivalent) for industry events.
• Belonging policies supporting Parental, Fertility, Miscarriage, Menopause, and Transitioning.
• Training, coaching, and mentoring opportunities.