Operations Associate, Coverage

About Docketly

Docketly, a sister company to ABC Legal Services, is a fast-growing legal-tech company based in Longmont, Colorado. We make hiring a stand-in attorney easy, fast, and reliable for the creditors' rights industry. By pairing our proprietary software with a nationwide network of attorneys, we've redefined legal support services and are growing rapidly.

The Role

When a law firm needs an attorney in a courtroom on short notice, Docketly delivers. As an Operations Associate on our Coverage team, you will own a live book of court hearings and use phones, texts, and email to secure attorney coverage before deadlines loom. This job is a blend of dispatcher, closer, and account manager—fast-paced, measurable, and never boring.

This isn't a role where you wait for work. You'll negotiate fees in real-time, make confident decisions under pressure, and keep hearings on track and clients informed, all while protecting the business's financial health.

What You'll Do

• Secure coverage on a deadline: Own a portfolio of open court hearings and work them daily via phone, text, and email to get the right attorney committed before the hearing date.
• Negotiate fees in real time: Hold your position on price, handle counteroffers, and extend above-standard offers when a market is tight, always protecting margin while securing agreements.
• Triage a fast-moving pipeline: Prioritize competing hearings, make sound judgment calls quickly, and clearly explain your reasoning to your team.
• Manage the curveballs: Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset.
• Onboard and support attorneys: Guide new attorneys through how Docketly works, answer their questions, and be their go-to contact to encourage repeat engagement.
• Keep clients in the loop: Update law firms on hearing status to build trust and prevent surprises.
• Keep your data clean: Log activity, confirm assignments, and maintain accurate pipeline records. Your numbers tell your story.
• Make the system better: Identify recurring coverage gaps and bring ideas to daily huddles and team meetings.

What Success Looks Like

You’ll be measured on clear, daily metrics: how fast hearings get covered, how few get dropped, how efficiently you manage your book, and how well we adhere to cost targets. If you enjoy a scoreboard and a number to beat, you'll feel at home. If you'd rather not be measured, this isn't the role for you.

A Day in This Role

No two days are identical, but the rhythm is steady. You start the morning focusing on your highest-priority open hearings, calling, texting, and emailing attorneys to secure coverage before court. Midday, you triage new and at-risk hearings, negotiate fees in tight markets, and keep law firm clients updated. Throughout the day, you onboard new attorneys, resolve scheduling and conflict issues, and maintain clean records. You close out by preparing for tomorrow's coverage and handing off any ongoing matters. This role is based in Longmont, Monday through Friday, alongside a coverage operations team that collaborates on problem-solving.

What We're Looking For

Required

• 1+ year in a role requiring high-volume phone outreach or direct negotiation (e.g., inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service).
• Comfortable and efficient on the phone, with strong verbal and written communication skills.
• Genuinely organized, managing many open items simultaneously without letting anything slip.
• Calm and decisive under deadline pressure; able to make quick decisions and move forward.
• Tech-comfortable and quick to learn new platforms.
• High school diploma or equivalent.

Preferred (Nice to have, not required)

• Experience in staffing, dispatch, gig-platform operations, or a high-volume call center/outbound environment.
• A track record of hitting or exceeding KPIs in a metrics-driven role.
• Familiarity with CRM or scheduling tools.
• Exposure to legal, court, or collections operations.
• Comfortable using Mac OS and Google Workspace.

Core Skills

• Scheduling and calendar coordination
• High-volume phone, text, and email communication
• Negotiation and objection handling
• Customer service and relationship management
• Pipeline / case management and prioritization
• Data entry and CRM / ticketing systems
• Attention to detail and multitasking under deadlines
• Problem-solving and conflict resolution

You'll thrive here if you've worked in...

Inside sales, SDR/BDR, account management, collections, high-volume call centers or outbound sales, staffing, dispatch, or gig-platform operations. Anywhere speed, persistence, and relationship-building were key, and you picked up the phone, hit a quota, and solved problems under pressure.

Compensation & Benefits

• Pay: $20–$22 per hour (full hourly range; no sales commission). Starting rate depends on experience.
• Growth, not commission: We promote from within. Strong Operations Associates advance along a defined ladder toward senior specialist and supervisor roles as they build their track record.
• Benefits:
• Health, Dental, and Vision Insurance
• 401(k) with Company Matching
• Paid Time Off
• 7 Paid Company Holidays
• 4 Floating Holidays per Year
• Life Insurance and AD&D Insurance
• Long-Term Disability
• Health Care Reimbursement Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account
• Employee Assistance Program (EAP)
• Pet Insurance

Schedule & Location

• Schedule: Monday–Friday, 8:00 AM–5:00 PM (Mountain Time)
• Location: Remote (Mississippi)
• Job type: Full-time

Why Docketly

You’ll join a collaborative, supportive team that runs on input and ideas. Daily huddles and team meetings are where we share challenges, brainstorm solutions, and improve how we work. The pace is fast and the standards are high. So is the opportunity to grow with a company that’s scaling.

Docketly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you need a reasonable accommodation to participate in the application or interview process, please let us know.