Customer Success Manager - Federal (D.C. Hybrid)

About Legion

Legion builds secure, reliable AI systems that work alongside people tackling critical challenges. Born from a Department of Defense partnership, Legion embeds intelligence into complex systems to unlock data, accelerate workflows, and strengthen mission-critical operations. We partner with leaders like Palantir, Nvidia, HPE, and Oracle to enhance human capability across government and enterprise.

The Opportunity

This is a hybrid position based in Northern Virginia, requiring 2-3 days onsite at customer locations per week. US Citizenship or Greencard is mandatory due to government contract requirements.

Role Responsibilities

• Advocate For Customers: Serve as the voice of the customer, relaying needs and requirements to the product team.
• Manage Customer Requirements: Act as project manager for new feature development and platform deployment.
• Be a Legion Expert: Develop deep technical knowledge of Legion's product and features to guide customer usage.
• Lead Customer Onboarding: Train customers, including administrative users and champions, on platform utilization.
• Demonstrate Value: Work with customers to understand their objectives and quantitatively and qualitatively demonstrate how Legion meets their needs.
• Build High-Quality Relationships: Cultivate relationships across all customer stakeholder levels, from end-users to CISOs.
• Ensure Renewals: Collaborate with sales teams to strategize for customer renewals and expansions while mitigating churn risks.
• Provide Feedback: Proactively gather customer feedback through surveys, interviews, and data analysis for the engineering team.
• Manage Issues: Coordinate with engineering for timely resolution of customer issues and maintain consistent communication.

Required Qualifications

• SECRET or TS/SCI Security Clearance.
• Significant experience as a CSM or AM working with the government. Ability to thrive in the federal space with minimal guidance.
• Willingness to travel frequently to customer locations, primarily on the East Coast.
• Experience with a technical product, particularly complex technologies like Generative AI, and the ability to communicate effectively with technical decision-makers (CTOs, CIOs).
• Exceptional communication skills to represent Legion to clients and clients to Legion.
• Proven ability to collaborate effectively with cross-functional teams (sales, product, engineering).
• Understanding of AI technologies, including machine learning concepts and their real-world applications.

Preferred Qualifications

• Experience working at a startup and comfort with ambiguity.
• Technical background with experience in project management tools (e.g., Excel, SQL, Python) or application development.

Location + Travel

• Hybrid position: 2-3 days onsite at customer locations in Northern Virginia per week.
• Other travel as needed.

Compensation

• $150,000—$230,000 USD

Equal Opportunity Statement

Legion provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment based on protected characteristics.