Solution Architect-ServiceNow Service Portal (US or Canada)

About NewRocket

NewRocket brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With thousands of ServiceNow certifications, NewRocket’s business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are _#GoingBeyond_.

Join Our Crew!

Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they’re the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it’s not just about a job; it’s about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let’s create something extraordinary!

Your Career: Solution Architect (Service Portal)

We are looking for a rockstar Solution Architect, who excels in the Service Portal space on the ServiceNow platform. As a Service Portal Architect, you are excited about building great user experiences, with new front-end technologies, and ready to _#RaiseTheBar_ on what is achievable. You will implement dynamic and responsive Service Portal solutions and end user interfaces on the ServiceNow platform. If you are curious, look for challenges and opportunities and have the desire to bring new ideas to our customer solutions – then this position is for you! You will have the opportunity to refine the standard for Service Portal implementations and evolve the technology stack to build modern and awesome user experiences for our customers.

Your Impact

• Create mobile and web applications based on site maps, wireframes and visual designs using standards compliant JavaScript, HTML5 and CSS3.
• Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing.
• Design and customize Service Portal ServiceNow applications or product based solutions based on ServiceNow applications.
• Implements integrations with ServiceNow Discovery and Core module (Normal Incident, MIM, Problem, Knowledge, Change, ESS, CMS).
• Creation of script-based Assignment and Approval rules, custom-related lists, Access Control list, UI Policy, and client script.
• Create and execute development plans as appropriate to meet changing needs and requirements.
• Understands ITIL V3 processes and is hands-on with ITIL process implementation.
• Conduct requirements gathering workshops for customers.
• Help integration team in planning and packaging the ServiceNow service portal integration solution.
• Draft use cases and functional requirements documents.
• Draft proposals and statements of work for solutions.
• Reviewing and providing guidance on functional requirements documents.
• Provide technical assistance in a pre-sale’s capacity.

Your Experience

• 5+ years of ServiceNow Platform experience, with an in-depth understanding of ServiceNow architecture.
• 5+ years of experience in application development at a SaaS, PaaS, or Enterprise Software Development Company, preferably ServiceNow.
• Solid understanding of building performant and scalable user interfaces with large scale data, an obsession with design aesthetics, and engineering excellence.
• Experience with ServiceNow Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap).
• ServiceNow Application Development (Scoped Applications) experience.
• 3rd Party Integrations Development (REST, SOAP, MID Servers, etc) experience.
• Understanding of object-oriented and relational database design.
• Experience interacting with REST APIs.
• Exposure and proficiency with HTML, CSS and JS.
• Exposure and understanding of design patterns.
• Passion in engineering science and technology. Excels in applying principles, techniques, procedures, and equipment to the design and production of managed services.
• Collaboration with customers is something you love to do! Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources.
• Knowledge of ITIL V3 processes and hands-on with ITIL process implementation.

Certifications & Knowledge

• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or demonstrated working experience.
• ServiceNow Certified System Administrator or relevant experience.
• ServiceNow Certified Application Developer or relevant experience.
• ServiceNow Certified Implementation Specialist in two or more applications.

The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@NewRocket.com.