Sales Support Administrator

Company Description

Wolf Oil Corporation is a Belgium-based independent lubricants company specializing in providing customers with tailored, technology-enhanced lubricants designed to improve engine performance, efficiency, and environmental impact.

Job Description

As a Sales Support Administrator, you will be responsible for coordinating the full order-to-cash process. You will serve as the primary point of contact for customers in your region, addressing questions related to the order-to-cash process and providing after-sales care. You will act as the crucial interface between the internal organization and the customer.

Your Responsibilities

• Serve as the central contact for customers and distributors in your designated region.
• Manage the entire order-to-cash process, from order processing and follow-up with various stakeholders (production, warehouse, marketing, supply chain, etc.) to transport arrangement, billing, and after-sales support.
• Work in tandem with and provide administrative support to the commercial managers of the region.
• Regularly consult with and coordinate activities across various internal departments, including logistics & supply chain, production, sales, and marketing.
• Collaborate closely with the supply chain department to monitor forecasts, aiming to prevent peaks in the production process.

Qualifications

• Higher education degree, preferably with 1-5 years of experience in a similar administrative, logistics, or sales support function.
• Strong administrative skills with a commercial, positive, driven, and service-oriented attitude.
• Excellent organizational skills, adaptability, and the ability to work effectively within a structured team.
• Effective communication and interpersonal skills to build positive, productive relationships within your network.
• An entrepreneurial mindset, a hands-on approach, and the ability to prioritize effectively.
• Ability to work independently and a solution-oriented approach.
• Fluency in English is mandatory.
• Proficiency in other languages, especially Russian, is considered an asset.

Additional Information

What We Offer

• A varied and challenging role within a dynamic company located in Hemiksem, with ambitious projects on the horizon.
• A family atmosphere with a diverse and international team of nearly 300 specialists.
• An organization that encourages initiative and creativity, fostering a culture of collaboration & collegiality.
• Flexible working hours and the opportunity for partial remote work.
• Solid training and support focused on personal development.
• A competitive remuneration package supplemented with various extra-legal benefits, including an iPhone & mobile subscription, hospitalization insurance, outpatient care insurance, group insurance, meal vouchers, 3 extra leave days, benefit card Ekivita, and bicycle leasing.

Our Products

We produce high-quality lubricants for a wide range of applications, from passenger cars to bikes and construction machinery, at our HQ in Hemiksem, Belgium. We blend products in bulk and for our own brands, Wolf and Champion. Our premium partnerships include WRC, Junior WRC, BMW EWC, and Bud Racing.

Our Way of Working

At Wolf Oil Corporation, our dynamic, innovative, and open structure reflects our values: connected, committed to excellence, and entrepreneurial. Our adaptability allows us to navigate industry changes confidently. Like the essential flow of lubricants, our energy and teamwork drive us to go the extra mile.

As an Organization:

• We prioritize co-creation and teamwork, embodying our value of being truly connected.
• We maintain an agile and open approach, minimizing hierarchy.
• We stay attuned to the world around us, fostering authentic, long-term business relationships.

Our Colleagues:

• Embody an entrepreneurial and adventurous spirit.
• View change as a catalyst for growth and embrace innovation.
• Share a can-do mentality, ready to roll up their sleeves when needed.
• Work pragmatically, both individually and in teams, staying committed to excellence in all endeavors.