āØ AI Insights & Summary
Process Street, a San Francisco-based AI software startup, is offering an exciting early-career Customer Success role for individuals passionate about building relationships and solving problems within a remote-first, flexible culture. This position is ideal for self-starters eager to learn and grow, contributing to a mission that makes recurring work efficient and faultless for global customers. With a strong emphasis on autonomy, impact, and continuous learning, this role provides a unique opportunity to shape how businesses operate worldwide.
About Process Street
Process Street is an AI software and compliance operations platform startup that empowers businesses to build, document, automate, and track recurring workflows. Our platform helps thousands of global customers automate work, enforce standards, and prove compliance, backed by leading VC investors.
Our Mission
To make recurring work fun, fast, and faultless for teams everywhere.
Our Culture
Process Street thrives on a healthy, collaborative, and remote-first culture that values flexibility, autonomy, and ownership. We connect asynchronously across time zones, fostering strong relationships through regular virtual interactions like coffee chats and games. We seek entrepreneurial individuals who value impact and flexibility.
Where and When You'll Work
This is a fully remote role open to candidates based outside of the United States. You will work core US business hours, primarily Pacific Time (PT), with flexibility to support customers across PT, MT, and CT.
The Opportunity
This early-career Customer Success role is a prime opportunity to grow your skills alongside an experienced team. While prior Customer Success Manager (CSM) experience is not required, a genuine passion for working with people, problem-solving, and understanding business operations is essential. You will be at the forefront of customer engagement, helping them derive maximum value from our product and scale their usage over time.
What You'll Do
- Cultivate trusted relationships with customers, understanding their unique operational needs and goals.
- Guide new customers through implementation, onboarding, and training processes.
- Provide ongoing support to existing customers, answering questions, highlighting new features, and conducting Quarterly Business Reviews.
- Contribute to support resources, including in-product guides, webinars, and Help Center articles.
- Collaborate with internal teams to integrate customer feedback into the product roadmap and strategy.
- Identify and act on expansion and referral opportunities by leveraging customer relationships.
- Track key metrics such as churn, time to first value, and net promoter score.
- Experiment with new strategies, tools, and AI to enhance customer success and personal efficiency.
- Uphold the company value of "Delighting Customers" in all interactions.
About You
- Customer Experience: You have direct experience working with customers or clients and enjoy it.
- Startup/Entrepreneurial Mindset: You come from a startup, entrepreneurial, or "build-it-yourself" background, demonstrating resourcefulness and comfort with ambiguity.
- Self-Starter: You are goal-oriented, proactive, and drive towards desired outcomes without constant direction.
- Strategic & Creative Thinker: You identify opportunities, think innovatively, and actively pursue them.
- Relationship Builder: You genuinely enjoy connecting with people, understanding their businesses, and finding ways to help them succeed.
- Tech & AI Enthusiast: You experiment with AI and automation tools, are curious about technology, and apply this energy to helping customers build creative workflows.
- Learner & Helper: You are energized by learning new approaches and positively contribute to the growth of others.
- Excellent Communicator: You possess strong written and verbal communication skills, essential for a distributed team.
Our Benefits
- Unlimited PTO policy: Most employees take 3-4 weeks off, plus major holidays, and enjoy a company-wide week off in December.
- Social Time: Regular virtual coffee chats, games, story-telling, and optional house tours to build team connections.
- Generous Health Insurance: Comprehensive coverage for US employees and their families.
- Equity: Stock options for all full-time roles.
- Impactful Work: A chance to shape how companies worldwide operate through the future of no-code automation.
Process Street is an equal opportunity employer committed to diversity and inclusion. We encourage all candidates who are excited about this role to apply, regardless of their background.