Campaign Manager - 6 month FTC

About DEPT®

DEPT® is a Growth Invention company dedicated to helping the world's most ambitious brands achieve accelerated growth. Operating at the nexus of technology and marketing, our 4,000+ specialists provide growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We are a 50|50 tech and marketing firm, partner-led, and focused on being first to market. Our clients include industry leaders such as Google, Lufthansa, Meta, eBay, and OpenAI. DEPT® has proudly held B Corp and Climate Neutral certifications since 2021.

Job Purpose

This role is part of our eBay Inhouse team, where you will be employed by DEPT® but embedded within eBay. We are looking for a hybrid AI-Enabled Campaign Manager who combines strategic campaign ownership with hands-on execution, operational excellence, and a strong interest in AI-driven marketing innovation. This role sits at the intersection of campaign strategy, CRM execution, marketing technology, data, and creative production. You will lead and execute customer-facing campaigns across eBay’s owned channels (email, push, onsite, in-app, landing pages), while leveraging AI tools and creative capabilities to scale personalization, improve efficiency, and drive performance. You are both a campaign owner and an operator: comfortable managing timelines and stakeholders, while also building, QA-ing, and optimizing campaigns yourself. You bring a test-and-learn mindset, curiosity for AI, and the ability to turn insights into impactful customer experiences.

What You'll Do:

Own CRM Campaigns End-to-End

• Lead campaigns from briefing through to launch, optimization, and reporting.
• Build and execute campaigns across email, push, onsite, and in-app channels.
• Deliver personalized, customer-first experiences aligned with eBay's priorities.
• Manage timelines, stakeholders, approvals, and delivery across global teams.
• Ensure flawless execution through QA, troubleshooting, targeting accuracy, and optimization.

Help Shape AI-Driven Marketing

• Utilize AI tools to enhance campaign creation, personalization, and testing.
• Experiment with AI-generated copy, subject lines, creative concepts, and workflows.
• Support AI prompt development and scalable marketing automation.
• Improve workflows and operational efficiency through AI-driven ways of working.
• Adopt a test-and-learn mindset for experimentation and optimization.
• Ensure responsible AI usage and quality control.

Support Creative & Performance Optimizations

• Brief, review, and optimize CRM creative assets.
• Adapt visuals across various channels.
• Conduct A/B tests and translate insights into measurable improvements.
• Contribute to improving engagement, efficiency, and key marketing KPIs.

What You Bring:

• 3+ years in CRM, campaign management, or marketing operations.
• Hands-on experience with owned channels (email, push, onsite, in-app).
• Strong project management and organizational skills with meticulous attention to detail.
• Experience in e-commerce, marketplaces, or digital marketing environments.
• Ability to thrive in a fast-paced, matrixed, global environment.
• Strong analytical mindset with experience in campaign QA, execution, and troubleshooting.
• Advanced Excel skills and familiarity with marketing tools (e.g., Jira, Monday, Slack).
• Understanding of segmentation, targeting, and campaign logic.
• Keen interest in AI applications within marketing.
• Ability to translate marketing needs into effective AI prompts and workflows.
• A strong eye for visual quality, branding, and detail.
• Excellent collaborator capable of working effectively across teams, functions, and locations.
• Proactive, curious, and comfortable with continuous change and innovation.

We Offer

• An excellent salary based on experience and equal pay policies.
• Pension, free private healthcare, mental health support, and company sick pay scheme.
• 26 days of paid holiday annually, plus UK Bank Holidays.
• Refreshments provided in the office all week, with drinks on Thursdays at 4 pm.
• Support for commuting via season ticket loan and cycle to work scheme.
• Enhanced family-friendly policies for new parents.
• Social and Cultural Events offering opportunities to connect with colleagues.
• Inspirational Talks featuring regular guest speakers.
• Learning and Development opportunities to support continuous growth.
• A Buddy Programme to assist during your initial weeks at DEPT®.
• A reputation for positive impact: Certified B Corp® since 2021 and named ‘Agency of the Year’ at The Lovies and The Webby Awards.
• Opportunity to work with diverse and exciting clients.

Why DEPT®?

We are a Growth Invention company driven by the desire to help the world's most ambitious brands grow faster. Operating at the intersection of technology and marketing, we pioneer ideas, act with speed, and move further—because standing still is not in our DNA. We are attracted to individuals who are relentlessly curious, move with intent, and continuously invent. Our culture is built on three core values: Better Together, Relentlessly Curious, and Get Sh*t Done. These values guide our work, our growth, and our creation of impactful work. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

Diversity, Equity & Inclusion

DEPT® is committed to fostering an inclusive workplace where everyone has an equal opportunity to thrive. We actively recruit, develop, and retain talented individuals from diverse backgrounds, with varied skills and perspectives. We encourage applications from all qualified individuals, even if you don't meet every single qualification. We also offer reasonable adjustments to support you throughout the recruitment process and your time with us.

Contract Type: 6 Month Fixed Term Contract
Location: London, Hybrid