Client Relationship Manager (TikTok Shop)

About Us

We are one of the leading TikTok Shop agencies in Germany, currently ranked second in the agency rankings. We are actively shaping the future of social commerce and are looking for passionate individuals to join our journey. If you're excited by the prospect of 'Driving the future of Social Commerce by building and scaling high-performance TikTok Shop strategies,' then you'll feel right at home here.

The Role

As a Client Relationship Manager, you will be the central point of contact for multiple clients, providing strategic leadership and fostering long-term partnerships. You will identify growth opportunities, communicate effectively at the decision-maker level, and consistently deliver exceptional results. Your proactive approach to innovation and deep understanding of client business goals will be key to maximizing every client relationship.

Your Responsibilities

Client Leadership & Growth:

• Serve as the primary contact for clients, providing strategic guidance and actively developing partnerships.
• Identify growth potential and communicate effectively with decision-makers, delighting them with results.
• Maximize client relationships through a deep understanding of their business objectives.
• Proactively introduce new ideas, opportunities, and platform developments.
• Identify and develop upsell and cross-sell opportunities aligned with client goals.
• Prepare impactful quarterly and annual reviews that provide strategic direction.
• Build long-term relationships at the decision-maker level, fostering client advocacy.
• Maintain a deep understanding of client KPIs and identify key performance levers.

TikTok Shop Management:

• Oversee the operational management of client TikTok Shops, including product listings, catalog maintenance, and structural optimization.
• Plan and execute pricing strategies and promotions, including special offers and voucher campaigns.
• Analyze shop performance using key e-commerce KPIs (GMV, CR, CTR, ROAS) and derive actionable insights.
• Identify top-performing products, understand success factors, and address underperforming items.

Project & Account Management:

• Manage all client workflows and collaborate closely with the internal TikTok Shop team.
• Adhere to timelines, prioritize tasks effectively, and ensure clients are informed at every stage.
• Establish and implement scalable standards and processes for clients.
• Maintain oversight of KPIs, reporting, and action plans, presenting them internally and externally.

TikTok Shop Strategy:

• Contribute to annual strategy development, drive towards goal achievement, and stay informed about market changes on TikTok Shop.
• Rapidly learn and apply new trends and features to client work, becoming a subject matter expert.

What You Bring

• Several years of experience in Account Management, Client Success, or a similar client-facing role, preferably within an agency or e-commerce environment.
• No prior TikTok Shop experience is required; however, genuine curiosity and a willingness to take on responsibility quickly are essential.
• Strong client management skills, with the ability to build trust, manage expectations, and develop clients.
• A structured, self-directed work approach with a focus on the bigger picture.
• Excellent communication skills across all levels, from operational coordination to client presentations.

What You Can Expect

• A challenging, dynamic, and rewarding work environment within a leading Meta & TikTok Performance Marketing Agency in the German-speaking region.
• Collaboration with exciting brands such as Aylashes, More Nutrition, and many others.
• A state-of-the-art TikTok Shop Studio for live streaming.
• A dynamic team with a strong hands-on mentality and a proactive work ethic.
• A modern 450 sqm loft office, a relaxed atmosphere, and engaging team events.
• Access to the latest Apple technology.
• 30 days of vacation.
• Comprehensive mobility and sports benefits, including a public transport ticket, Urban Sports Club membership, bikes, and gym access.
• Employee well-being perks: warm lunches, a healthy snack bar, free drinks, premium coffee, and a gaming area.

Your Contact Person

Lukas Hildebrandt
Business Operations Lead