Technical Account Manager

About Marqeta

Marqeta is on a mission to revolutionize the way money moves, pioneering embedded finance with a platform offering unparalleled flexibility and control in real-time payment operations. We empower some of the most recognized brands in the modern economy, including Block, Cash App, Affirm, Instacart, Doordash, Uber, and Walmart. Joining Marqeta means becoming part of a team that's unlocking equitable financial access globally.

The Impact You’ll Have

Trusted Technical Advisor:

• Serve as the primary technical and payments advisor for strategically important customers, managing all technical aspects throughout their lifecycle.
• Collaborate with Sales and Account Management to analyze requirements and support new business opportunities.
• Ensure key technical influencers at customer and prospect organizations deeply understand Marqeta's technology, its strategic advantages, and integration processes.
• Solve immediate technical challenges and contribute to customers' long-term money movement strategies.

Proactive Problem-Solver:

• Address customer issues with empathy, providing clear recommendations and anticipating downstream impacts.
• Document findings to facilitate knowledge sharing and establish repeatable standards.

Customer Advocate:

• Represent the "voice of the customer" in product and engineering meetings, providing critical insights and guidance.
• Leverage cross-team and customer interactions to understand market dynamics and identify opportunities for product development.

Who You Are

• 5+ years of customer-facing experience in roles such as Technical Account Management, Solutions Engineering, or Technical Consulting within high-tech or financial technology services.
• Excellent written and verbal communication skills, with the ability to articulate technical concepts to diverse audiences and translate them into business value.
• Proven ability to execute quickly, provide effective resolutions, and analyze situations from multiple perspectives.
• Skilled in facilitating customer collaboration and influencing internal teams to achieve desired customer outcomes.
• A resourceful problem-solver who proactively suggests improvements and challenges the status quo.
• Adept at prioritizing and managing multiple projects simultaneously, with a high degree of motivation and ability to work independently under tight deadlines.
• Experience with or enthusiasm for learning about APIs.
• Demonstrated understanding of fintech, including acquiring, networks, and point-of-sale systems, particularly on the issuing side.
• Proven ability to identify key customer stakeholders, engage them, and build relationships autonomously.

Recruiter for this role

• Lou Devlin - Linkedin Profile (no agencies please!)

Typical Process

1. Application Submission
2. Recruiter video call
3. Hiring manager video call
4. Virtual “Onsite” (4-5 calls, 45 mins each)
5. Offer!

Compensation and Benefits

• Premium Private Medical and Dental coverage
• Generous time off program with additional “Floating Holiday days”
• Retirement savings program with company contribution
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Monthly stipend to support remote work
• Annual development stipend for professional growth
• Family-forming benefits and up to 20 weeks of Parental Leave
• Wellbeing programs (e.g., Modern Health, HealthKick)

Marqeta’s Values

• Solve for the Customer: Deeply understand customer needs and deliver products/services that drive their success, earning and keeping trust.
• Do What's Right: Pursue responsible disruption and deliver high-quality, reliable results, owning work from start to finish.
• Simplify and Innovate: Approach challenges with curiosity, take smart risks, and find better, simpler ways to achieve extraordinary outcomes.
• Win as a Team: Embrace diverse perspectives, push each other to excel, lead with humility, and set aside hierarchy.
• Make it Count: Drive forward with focus, agility, urgency, and purpose to get the job done right.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is an equal opportunity employer committed to fostering an inclusive and belonging workplace. We do not discriminate based on protected characteristics. We consider qualified applicants with criminal histories in accordance with legal requirements. Reasonable accommodations are available for individuals with disabilities. Personal data is processed according to the Applicant Privacy Notice.