FHSP Program Supervisor - PBV

Location

Los Angeles

Salary

$70,400 per year (Range: $70,400 - $81,556 annually)

Organization Overview

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, particularly those transitioning from or at risk of homelessness or institutionalization. The organization develops, owns, and manages supportive housing and licensed residential care homes, implementing diverse programs through partnerships across health, homelessness, developmental services, and veterans' sectors. Brilliant Corners seeks passionate, talented individuals committed to effecting profound change and fostering a positive work environment.

Department Summary: Flexible Housing Subsidy Pool (FHSP)

The FHSP is a vital rental subsidy program managed by Brilliant Corners in collaboration with the Los Angeles County Department of Health Services (DHS) and other partners. Its goal is to secure quality affordable housing for extremely vulnerable Angelenos. Brilliant Corners serves as the central coordinating community-based partner, identifying units, providing move-in assistance, disbursing subsidies, coordinating with case managers, and managing neighborhood relations.

Position Summary

As an FHSP Program Supervisor, you will work closely with FHSP leadership to achieve ambitious housing goals for thousands of homeless Angelenos. You will manage a team of Housing Coordinators and/or Senior Housing Coordinators responsible for housing placement and retention services. This role involves supporting participants in various housing settings (scattered-site, project-based, residential facilities) and with different subsidy types (local or federal vouchers). You will oversee staff onboarding, ensure consistent policy implementation, cultivate team talent, and maintain strong communication with DHS staff, funders, and ICMS providers to ensure coordinated, Housing First-aligned tenant care. The Program Supervisor will also guide their team in creative problem-solving to prevent evictions and housing-related issues.

Position Responsibilities

Supervision

• Hire, train, and mentor approximately 8 direct reports in consultation with the Program Manager and Human Resources.
• Represent the program and organization to external partners and the community.
• Conduct staff meetings to discuss program issues, provide global insight, and motivate the team.
• Coordinate training for new staff.
• Collaborate with management to assess and identify areas for improvement and solutions.
• Coordinate frequently with other internal stakeholders.

Tenant Services

• Provide advisement and direction on all tenant issues using a client-centered approach.
• Serve as a liaison with Intensive Case Management Services (ICMS).
• Ensure high standards of tenant service quality.
• Foster positive tenant experiences within the program.
• Promote positive landlord-tenant relations to enhance retention; conduct home visits and perform inspections as needed.
• Facilitate data collection, file audits, and periodic reports.
• Assist program participants, case managers, and property providers in navigating the public housing agency (PHA) system, if applicable.

Compliance

• Monitor compliance with government and funder rules and regulations.
• Ensure complete and accurate documentation of all regulatory requirements.
• Stay abreast of and comply with all state tenant/landlord laws.

Other Duties

• Perform other duties as assigned by the Program Manager or directors.

Professional Experience

• Minimum of two (2) years of supervisory experience.
• Willingness to travel and conduct multiple site visits.
• At least one year of proven experience working with homeless or other extremely vulnerable individuals in a housing or similar program.
• Experience working in a crisis setting is a plus, with the ability to respond appropriately in emergencies.

Knowledge, Skills, and Abilities

• Knowledge of supportive housing principles.
• Understanding of Fair Housing Laws and reasonable accommodations.
• Excellent verbal and written communication skills.
• Strong staff supervision and interpersonal skills.
• Valid California driver’s license, a clean driving record, and automobile insurance.
• Access to adequate transportation.
• Basic computer proficiency, including MS Word and Excel; PowerPoint preferred.
• Flexibility in scheduling and task prioritization.
• Critical thinking and decision-making abilities, strong organizational and record-keeping skills, and sound independent judgment.
• Ability to work independently.

Core Competencies

• Planning: Proactive work organization to achieve goals efficiently; monitors progress, prioritizes demands, and persists through setbacks.
• Motivating Others: Inspires and empowers team members by understanding drivers, recognizing contributions, and fostering a positive culture; adapts approach, encourages ownership, and celebrates successes.
• Managing Diversity: Cultivates an environment where all feel valued, respected, and empowered; promotes diversity, challenges biases, ensures equity, and enables open dialogue.
• Functional/Technical Expertise: Possesses advanced skills relevant to direct reports' tasks, enabling high-level accomplishment, optimal partner support, and team development.

Organizational Values

• Humanity: Prioritizing people by meeting them where they are, honoring their dignity, diversity, and experience.
• Community: Building a better future through partnership, collaboration, and human connection.
• Ingenuity: Innovating for transformation with relentless determination, out-of-the-box thinking, and challenging the status quo.

Certificates, Licenses, and Registrations

A valid, clean CA driver’s license and a personal insured vehicle are required.

Travel Requirements

This position requires a valid driver’s license and may involve driving for business purposes.

Physical Requirements

Candidates should possess physical mobility for tasks including standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. Ability to sit for 6-8 hours daily. Capable of lifting, carrying, pushing, and pulling light to moderate weights (up to 15 pounds) safely. Requires mental acuity for analytical reasoning and document interpretation.

Benefits

• Health Care Plan (Medical, Dental, & Vision)
• Retirement Plan (With 5% Match)
• Life Insurance (Basic, Voluntary and AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources
• Hybrid Work

Equal Opportunity Employer

Brilliant Corners is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status. We are committed to providing an inclusive and welcoming environment for all. We will consider for employment qualified applicants with arrest and conviction records.