✨ AI Insights & Summary
Kargo is seeking a dynamic Client Services Manager to be the crucial link between clients and their internal teams, ensuring seamless campaign execution and fostering strong client relationships. This hybrid role offers a fantastic opportunity to shape client experiences in the fast-paced ad tech industry, driving retention and growth through meticulous execution and insightful reporting. If you excel at managing complex projects, possess strong communication skills, and thrive in a collaborative environment, this role is designed for you.
About Kargo
Kargo creates impactful connections between brands and consumers through innovative advertising solutions across AI, CTV, eCommerce, social, and mobile platforms. With a creative science approach, Kargo consistently delivers results that exceed industry benchmarks. Operating for over 20 years, Kargo has a global presence with offices in major cities worldwide.
Who We Hire
Kargo seeks driven individuals who are passionate about building, designing, communicating, collaborating, analyzing data, and innovating. They are looking for team members who are proactive and are already building the future.
Mission
The Client Services Manager will own the day-to-day execution and client experience for a portfolio of direct and programmatic advertising accounts. This role is the essential bridge connecting clients with Kargo's internal teams, ensuring campaigns are launched accurately, perform to goals, and lay the groundwork for client retention and growth. Success in this role directly prevents client relationship erosion and identifies revenue opportunities.
Role Type
This is a hybrid role requiring onsite presence 4 days per week.
Outcomes — What Success Looks Like in 6–12 Months
- Campaign Execution: Ensure assigned accounts move through the full campaign lifecycle (kickoff to delivery) on time and on spec, without chronic delays, missing assets, or execution-related escalations.
- Client Relationships: Cultivate warm, responsive, and trust-based client relationships, making clients feel well-served and view Kargo as a reliable partner.
- Insightful Reporting: Deliver performance reports on schedule that include clear takeaways, helping clients understand campaign effectiveness and next steps.
- Revenue Growth: Proactively identify and flag upsell and renewal opportunities to sales or senior CS teams with sufficient lead time.
- Internal Collaboration: Efficiently route demand-side needs, revenue blockers, and client feedback to the appropriate internal teams, keeping campaigns on track with minimal escalation.
Skills — Core Technical Capabilities
Required:
- 3+ years of experience in digital media, ad tech, or a client-facing role (agency planning, buying, or ad operations).
- Working knowledge of direct and programmatic campaign mechanics (trafficking, tagging, asset collection).
- Proficiency in MS Excel and Google Sheets for reporting, analysis, and data organization.
- Strong written and verbal communication skills, including client-facing presentation abilities.
- Familiarity with digital media metrics and industry terminology.
Preferred:
- Experience working with cross-functional teams (sales, operations, creative).
- Exposure to campaign troubleshooting in direct or programmatic environments.
Competencies — Behaviors We Like to See
Attention to Detail and Follow-Through: Accurately identify discrepancies in assets, tags, and reporting; meticulously track open items across multiple accounts.
Proactive Problem-Solving: Identify issues early and drive towards solutions before escalating; ask clarifying questions to unblock yourself.
Clear and Organized Communication: Provide timely, accurate, and concise updates to clients and internal stakeholders; manage competing priorities effectively.
Collaborative by Default: Work seamlessly with sales, operations, and senior CS team members, sharing context and fulfilling commitments; approach cross-functional relationships as a partner.
Compensation
- U.S. Salary Range: $74,000—$80,000 USD (Actual compensation may vary based on location, experience, education, and skills.)
Our Laurels
- AdAge Best Places to Work
- ThinkLA Partner of the Year
- Built In Best Places to Work
- Cynopsis 2025 Top Women in Media
- Martech Breakthrough Awards - Best Overall Adtech Company
- Digiday Media Awards Best Event
- Cynopsis Media Impact Awards - Best CTV Platform
- Martech Breakthrough Awards - CTV Innovation
- Adweek Media Plan of the Year Awards - Best Use of Insights
Follow Our Lead
- Website: kargo.com
- Instagram: @kargomobile
- LinkedIn: Kargo