Associate Manager, Client Services

About Kargo

Kargo is a leader in creating impactful connections between brands and consumers through advanced advertising solutions. Employing over 600 professionals globally, Kargo utilizes cutting-edge AI, CTV, eCommerce, social, and mobile technologies on premium platforms. Their commitment to 'creative science' drives continuous innovation and superior client outcomes.

About You

Kargo attracts individuals who are driven to build and shape the future: tech enthusiasts, creative designers, effective communicators, collaborative team players, data experts, and product innovators. If you are eager to be at the forefront of industry advancements, Kargo offers a stimulating environment.

The Mission

The Associate Client Services Manager is responsible for the daily execution and client experience for a portfolio of direct and programmatic ad accounts. This role acts as the vital link between clients and Kargo's internal teams, ensuring campaigns launch successfully, meet performance goals, and foster client loyalty and expansion.

What Success Looks Like (6-12 Months):

• Flawless Campaign Execution: Ensure all assigned campaigns progress through their lifecycle without significant delays or escalations due to execution issues.
• Strong Client Relationships: Cultivate positive, trust-based relationships where clients feel well-supported and view Kargo as a valued partner.
• Insightful Reporting: Deliver performance reports on schedule that offer clear analysis and actionable recommendations for clients.
• Proactive Opportunity Identification: Identify and flag potential upsell and renewal opportunities for the sales or senior CS teams.
• Effective Internal Collaboration: Ensure client needs and feedback are clearly communicated to internal teams, facilitating smooth campaign operations.

Core Technical Capabilities:

Required:

• 1+ years of experience in digital media, ad tech, or a client-facing role (agency planning, buying, or ad operations).
• Working knowledge of direct and programmatic campaign mechanics, including trafficking, tagging, and asset management.
• Proficiency in MS Excel and Google Sheets for reporting, analysis, and data organization.
• Strong written and verbal communication skills, with experience in client presentations.
• Familiarity with key digital media metrics and industry terminology.

Preferred:

• Experience collaborating with cross-functional teams (sales, operations, creative).
• Exposure to troubleshooting campaigns in direct or programmatic environments.

Competencies We Value:

• Attention to Detail and Follow-Through: Meticulously check assets, tags, and reports to prevent client issues; track open items diligently.
• Proactive Problem-Solving: Identify and address issues early, seeking solutions independently before escalating.
• Clear and Organized Communication: Provide timely, accurate, and concise updates to clients and internal teams; manage multiple priorities effectively.
• Collaborative by Default: Foster strong partnerships with sales, operations, and senior CS members, sharing information and fulfilling commitments.

Compensation

U.S. Salary Range: $68,000—$70,500 USD (Actual compensation may vary based on location, experience, education, and skills).

Hybrid Work Model

This role requires onsite presence 4 days per week.

Our Accolades

• AdAge Best Places to Work
• ThinkLA Partner of the Year
• Built In Best Places to Work
• Cynopsis 2025 Top Women in Media
• Martech Breakthrough Awards
• Digiday Media Awards
• Cynopsis Media Impact Awards
• Adweek Media Plan of the Year Awards

Connect With Us

• Website: kargo.com
• Instagram: @kargomobile
• LinkedIn: Kargo

Equal Opportunity Employer

Kargo is an Equal Opportunity Employer committed to diversity and inclusion. We consider all qualified applicants. We also consider applicants with arrest and conviction records in accordance with applicable laws.