Senior Sales Operations Consultant

About Vonage

Vonage is a global leader in cloud communications, empowering businesses worldwide to accelerate their digital transformation. We provide fully programmable unified communications, contact center solutions, and communications APIs that enable brands like Airbnb, Viber, WhatsApp, and Snapchat to connect with their customers effectively. Join us and be part of the innovation that shapes business communication globally.

Why This Role Matters

The Senior Sales Operations Consultant is an indispensable operational partner to the API Sales organization. You will be responsible for the accurate, timely, and compliant execution of sales commission processes, quota management, and operational reporting. Working at the intersection of Sales, Finance, HR, and Business Intelligence, you will provide the analytical rigor and process discipline essential for driving sales performance and ensuring compensation integrity across the API Business Unit. This role requires a strong foundation in sales compensation, data analysis, and cross-functional collaboration, with the ability to operate independently in a dynamic, global setting.

Your Key Responsibilities

• Own end-to-end commission management for the API Business Unit, including calculation, processing, plan transitions, and UAT testing within Xactly Incent.
• Maintain the HR commission file weekly, processing new joiners, leaves of absence, promotions, transfers, and terminations.
• Support quota planning and management, including quota assignments by region and representative, adjustments, and ramp-up configurations.
• Prepare and distribute reports and analytics, such as commission payouts, attainment summaries, and budget vs. actuals, for Sales and Finance leadership.
• Serve as the primary point of contact for Sales, Finance, and HR on all commission and quota-related matters, driving process improvements and ensuring compliance.

What You'll Bring

Required:

• 2–3+ years of experience in Sales Operations, Sales Compensation, or a related analytical role.
• Demonstrated experience managing end-to-end commission processes, including plan administration and payout calculations.
• Strong proficiency in Excel / Google Sheets, including advanced formulas, data modeling, and pivot tables, with experience using AI tools.
• Experience working with commission management platforms (Xactly Incent preferred) and CRM systems (Salesforce preferred).
• Excellent attention to detail with a proven track record of high accuracy in data-intensive environments.
• Strong communication skills, with the ability to clearly explain complex compensation rules to non-technical stakeholders.
• Ability to manage multiple priorities and meet critical deadlines in a fast-paced, global organization.

Experience We Consider a Plus:

• Experience in a CPaaS, SaaS, or technology company.
• Familiarity with API/Communications products and sales motions.
• Exposure to BI tools such as Tableau.
• Experience supporting commission plan design or year-over-year plan transitions.

How You'll Benefit

• Private Medical Insurance
• Group Pension Plan
• Life Insurance and Group Personal Accident
• Ericsson Care Line (Employee Assistance Program)
• Discretionary Time Off (DTO)
• Volunteer Time Off (VTO)

There’s no perfect candidate. If you’re passionate about what you could achieve at Vonage, we encourage you to apply. For details on personal data processing, please refer to our Privacy Notice.
Note: This profile provides a general summary of responsibilities and may be subject to change based on business needs.