Order Processing Specialist (Philippines Remote)

Join Turnitin, a global leader in education technology, and contribute to a mission that upholds the integrity of learning and improves educational outcomes worldwide. This Order Processing Specialist role offers a unique opportunity to be a vital link between sales and finance, ensuring smooth operations for a company that has partnered with over 16,000 academic institutions. If you are detail-oriented, possess strong problem-solving skills, and thrive in a remote-first, collaborative environment focused on making a difference, this is an excellent entry point into the ed-tech sector. ### Company Description Turnitin is a recognized innovator in global education, dedicated to developing learning integrity solutions that preserve the value of critical thinking. For over 25 years, we've partnered with educators and institutions, with over 16,000 academic institutions, publishers, and corporations using our services in more than 185 countries. Our mission is to ensure the integrity of global education and meaningfully improve learning outcomes. We embrace a remote-first culture that empowers employees with purpose and accountability, supported by a comprehensive package prioritizing well-being. Our diverse global team, with members in over 35 countries, is unified by a shared desire to make a difference in education. ### Job Description The Order Processing Specialist is responsible for the accurate daily processing of orders. This includes provisioning accounts, verifying orders in our CRM, and handling various additional requests. The Specialist collaborates closely with Sales Representatives to ensure orders are complete, accurate, and compliant with internal requirements. This role reports to Finance and supports the administrative and operational needs of the Global Sales Team. The position also manages regular and ad hoc projects, requiring information gathering and coordination across multiple departments. #### Responsibilities: * Process orders by managing and working through the assigned case queue. * Provision new and existing customer accounts across multiple platforms for various products. * Process requests accurately and in a timely manner. * Resolve issues related to purchases or provisioning in coordination with the appropriate internal teams. * Respond to email inquiries and requests from internal stakeholders. * Build and maintain strong working relationships with internal partners across the organization. * Provide support to cross-functional departments including Sales, Finance, Support, and Product teams globally. * Maintain a strong working knowledge of products, sales workflows, expectations, and order processes. * Perform additional administrative duties and support projects as assigned. ### Qualifications #### Requirements: * Detail-oriented with strong critical thinking and problem-solving skills; highly organized, personable, and approachable. * Ability to apply critical thinking to prioritize effectively and manage multiple tasks in a fast-paced environment. * Demonstrates independent problem-solving and sound decision-making under pressure. * Action-oriented with a strong sense of ownership, proactively identifying issues and driving solutions. * Adaptable and resourceful, using critical thinking to adjust quickly to changing priorities and new information. * A degree is not required; recent graduates or individuals with transactional experience who demonstrate strong critical thinking, problem-solving ability, and a willingness to learn are encouraged to apply for this junior-level role. ### Additional Information #### Total Rewards @ Turnitin At Turnitin, Total Rewards extend beyond compensation, encompassing intrinsic rewards from unleashing potential and making a positive impact on global education, alongside extrinsic rewards like generous time off and health and wellness programs. Our remote-first culture empowers purposeful work, supported by a comprehensive package prioritizing well-being. #### Our Mission & Values * **Mission:** Ensure the integrity of global education and meaningfully improve learning outcomes. * **Values:** Customer Centric, Passion for Learning, Integrity, Action & Ownership, One Team, Global Mindset. #### Global Benefits * Remote First Culture * Health Care Coverage* * Education Reimbursement* * Competitive Paid Time Off * Self-Care Days * National Holidays* * 2 Founder Days + Juneteenth Observed * Paid Volunteer Time* * Charitable contribution match* * Monthly Wellness or Home Office Reimbursement/* * Access to Modern Health (mental health platform) * Parental Leave* * Retirement Plan with match/contribution* (*Varies by country) *Note: Turnitin encourages applications even if candidates don't meet 100% of the criteria, valuing a willingness to learn and grow.*