✨ AI Insights & Summary
Fanatics Commerce is seeking an enthusiastic Retail Associate to join their team, offering a fantastic opportunity to be part of a global leader in licensed sports merchandise. This role is ideal for individuals passionate about sports and customer service, providing a dynamic environment where you'll directly contribute to elevating the fan experience. By leveraging innovative technologies and embodying BOLD leadership principles, the Retail Associate will play a crucial part in Fanatics' mission to connect fans worldwide with their favorite teams and athletes.
About Fanatics Commerce
Fanatics Commerce is the global leader in licensed sports merchandise. We operate a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With over 900 e-commerce sites and a global omnichannel presence, we reach fans in over 180 countries and power official fan experiences for many of the world's most iconic sports properties.
At Fanatics, we live by our BOLD Leadership Principles: Build Championship Teams, Obsess Over Fans, Act with Entrepreneurial Speed, and Deliver with a Determined and Relentless Mindset.
The Role
As we continue to scale our global platform, the Retail Associate will play a critical role in contributing to business growth, elevating fan experiences, and delivering measurable impact. This role will help strengthen the fan connection, support business performance, and contribute to how we serve hundreds of millions of fans worldwide.
How You Will Drive Impact
Success is measured by your ability to deliver results through BOLD capabilities and measurable outcomes.
Fan & Customer Impact (Obsessed with Fans)
- Greet fans and engage them to ensure an enjoyable shopping experience.
- Make personalized recommendations based on observations and conversations.
- Help execute a strong brand connection by ensuring a top-notch shopping experience.
- Maintain sales floor and stockroom standards with meticulous attention to detail.
Ownership & Execution (Determined & Relentless Mindset)
- Process sales transactions accurately using the Fanatics Point of Sale System (POS).
- Maintain the highest standards of professionalism and customer service to positively represent the Fanatics Brand and Team/League.
- Perform additional responsibilities as directed by the management team.
Innovation & Problem Solving (Entrepreneurial Spirit)
- Identify opportunities to improve processes, products, or fan experiences.
- Apply creative thinking and new approaches to solve complex challenges.
- Act with urgency and adapt quickly in a fast-paced, high-growth environment.
Team & Leadership Impact (Build Championship Teams)
- Collaborate cross-functionally to drive shared goals and team outcomes.
- Build strong partnerships across the organization to deliver results.
AI & Digital Capability
We are building a future-ready organization. This role is expected to:
- Apply AI and technology to improve efficiency, quality, and outcomes.
- Use data and digital tools to inform decisions and enhance performance.
- Demonstrate curiosity and adaptability in adopting new technologies and ways of working.
- Contribute to a culture of innovation and continuous improvement.
Capabilities & Experience You Bring
Required Qualifications
- Must be at least 18 years of age.
- Previous retail, customer service, or hospitality experience preferred.
- Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
- Reliable attendance and punctuality.
- Strong communication, interpersonal, and teamwork skills.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.
- Maintain a professional appearance and represent the Fanatics brand positively.
Education
- High school diploma or equivalent experience preferred.
Our Culture
At Fanatics, we operate with a BOLD mindset—We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.
© Fanatics, Inc., 2026. All Rights Reserved.
Responsibilities (Summary)
- Greet fans and assist with their shopping experience.
- Make product recommendations.
- Ensure a positive brand connection and shopping experience.
- Maintain sales floor and stockroom standards.
- Process sales transactions using the POS system.
- Provide professional customer service.
- Perform additional duties as assigned.
Qualifications (Summary)
- Minimum 18 years of age, High School graduate or equivalent.
- Retail or sales experience preferred.
- Ability to work independently in a fast-paced environment.
- Availability for extended hours on game days and during events.
- Foreign language skills are a plus.
- Possess a fun, professional demeanor.
- Demonstrated ability to build product knowledge.
- Ability to work effectively in fast-paced, team-oriented environments with diverse clientele.
- High standards of organization and cleanliness.
- Proven ability to overcome obstacles with a positive attitude.
- Strong verbal communication skills.
Physical Demands
- Regularly required to sit, stand, reach, bend, and move about the facility.
- Must be able to lift and carry up to 30 lbs.
- May involve exposure to various weather elements if assigned an outdoor location on game days.