✨ AI Insights & Summary
Fanatics Commerce is seeking a dynamic Retail Lead to drive business growth and elevate fan experiences through leadership and operational excellence. This role is pivotal in leveraging data, AI-driven insights, and innovative approaches to enhance retail operations, from inventory management to customer engagement. It's an ideal opportunity for a results-oriented individual with a passion for sports merchandise and a commitment to building championship teams in a fast-paced, fan-obsessed environment.
Retail Lead
Company Description
Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With over 900 e-commerce sites and a global omnichannel presence, Fanatics Commerce reaches fans in over 180 countries. We are committed to building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.
Role Overview
The Retail Lead delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game, in-game, and post-game operational support.
How Will You Drive Impact?
Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes:
Fan & Customer Impact (Obsessed with Fans)
- Drive sales results through consistent execution of daily operations.
- Support back-of-house operations and maintain stockroom organization.
- Utilize knowledge of retail operation systems including OpSuite 5.0, POS, and CAYAN.
- Partner with the Leadership team on decisions regarding revenue targets, per cap, and UPT (units per transaction).
- Work with Retail Associates to ensure an exemplary fan experience.
Ownership & Execution (Determined & Relentless Mindset)
- Communicate expectations for assignments and projects to Retail Associates.
- Provide training and assistance to Retail Associates.
- Coach Retail Associates based on observed job performance and knowledge of operational excellence.
- Understand and apply Fanatics Values to the role.
- Perform ‘Manager on Duty’ responsibilities as needed.
Innovation & Problem Solving (Entrepreneurial Spirit)
- Identify opportunities to improve processes, products, or fan experiences.
- Apply creative thinking and new approaches to solve complex challenges.
- Act with urgency and adapt quickly in a fast-paced, high-growth environment.
Team & Leadership Impact (Build Championship Teams)
- Collaborate cross-functionally to drive shared goals and team outcomes.
- Build strong partnerships across the organization to deliver results.
AI & Digital Capability
We are building a future-ready organization. This role is expected to:
- Apply AI and technology to improve efficiency, quality, and outcomes.
- Use data and digital tools to inform decisions and enhance performance.
- Demonstrate curiosity and adaptability in adopting new technologies and ways of working.
- Contribute to a culture of innovation and continuous improvement.
Capabilities & Experience You Bring
Required Qualifications:
- Must be at least 18 years of age.
- Previous retail, customer service, or hospitality experience preferred.
- Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
- Reliable attendance and punctuality.
- Strong communication, interpersonal, and teamwork skills.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.
- Maintain a professional appearance and represent the Fanatics brand positively.
Education:
- High school diploma or equivalent experience preferred.
About Fanatics
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally. We operate across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming. Through the Fanatics platform, sports fans can buy licensed fan gear, collectibles, and bet on sports. Fanatics has an established database of over 100 million global sports fans and a global partner network with approximately 900 sports properties. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. We operate with a BOLD mindset: Build Championship Teams, Obsessed with Fans, Limitless Entrepreneurial Spirit, and Determined and Relentless Mindset.