Enterprise Core Customer Success Manager

About Samsara

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, empowering organizations dependent on physical operations to use IoT data for actionable insights and operational improvements. We are dedicated to enhancing the safety, efficiency, and sustainability of the essential industries that power our global economy, including agriculture, construction, field services, transportation, and manufacturing. As a publicly traded company, we offer the autonomy and support needed to make a lasting impact.

About the Role

As an Enterprise Select Customer Success Manager, you will build upon the work of our Services team, partnering with our largest and most intricate customers to maximize their long-term value from Samsara. Your strategic guidance will directly influence the safety of thousands of frontline workers and the efficiency of global supply chains. This role involves leading a fundamental shift in how customers view technology, positioning Samsara as the strategic platform for their entire operation. You will architect joint success plans, define critical objectives and metrics, and gameplan new workflows to ensure our largest partners achieve their multi-year business goals. This is a highly cross-functional role, requiring close collaboration with Sales, Support, Sales Engineering, and Product teams to influence mission-critical initiatives and Samsara’s long-term roadmap.

This is a remote position open to candidates residing in the US, excluding the San Francisco Bay Metro Area, NYC Metro Area, and Washington D.C. Metro Area.

Why You Should Apply

• Lead High-Impact Partnerships: Manage Samsara’s largest and most complex accounts, influencing global supply chains and modern operations for significant businesses.
• Strategic Influence: Diplomatically guide executive stakeholders toward a proactive platform strategy and align Samsara’s roadmap with Fortune 500 partners' multi-year goals.
• Internal Catalyst for Innovation: Advocate for customer initiatives by influencing internal roadmaps across Product, Finance, and Legal, and confidently engage with senior leadership.
• Commitment to Long-Term Building: Demonstrate resolve and strategic foresight in the Enterprise Select space, acting as a role model for cultural principles while scaling a global team.

Key Responsibilities

• Ensure our largest customers enhance safety, efficiency, and sustainability by translating deep platform knowledge into strategic results across diverse industries.
• Drive business transformation through strategic customer engagements, understanding current operations, recommending workflow transformations, and architecting joint success plans with defined metrics and timelines.
• Orchestrate executive business reviews for complex partnerships, leading narratives with customer decision-makers to anticipate operational risks and align multi-year transformations with Samsara’s roadmap.
• Influence internal roadmaps across Product, Finance, and Support to advance mission-critical customer initiatives.
• Champion and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally.

Minimum Requirements

• 6+ years of work experience, with recent experience in a Senior Customer Success, Account Management, or strategic consulting role.
• Mastery of priority management and emotional intelligence for high-stakes, Fortune 500 partnerships.
• Proven ability to take strategic initiative and thrive in high-visibility, change-heavy environments.
• Track record of anticipating strategic obstacles and resolving complex challenges with foresight, business insight, and diplomatic poise.
• Proven ability to build trust and communicate effectively across all levels, both internally and externally.
• Experience supporting Enterprise SaaS and/or Fortune 500 companies with technical products.
• Bachelor’s degree from a 4-year institution.
• Up to 25-40% travel required.

Ideal Candidate Profile

• Strong bias for action and ability to think big with insistence on high standards.
• Ability to thrive in an unstructured, dynamic, and change-heavy environment.

Compensation

Annual on-target earnings (OTE) range: $97,877.50—$131,600 USD (dependent on city of residence).

Total Rewards

Samsara offers above-market total compensation, including base salary, performance-based bonus/variable pay, and equity (for eligible roles). We reward top performers with compensation that can outpace the market over time. Benefits include a flexible remote model, professional development stipend, comprehensive health and parental leave plans, and more.

Flexible Working

Samsara supports a flexible working model, including in-office, hybrid, and remote options. Specific location requirements will be indicated in the job description. Legal right to work in the specified location is required.

Belonging at Samsara

We are an inclusive employer committed to equal opportunity for all qualified applicants, regardless of background. We value diverse perspectives to solve complex problems.

Accommodations

Reasonable accommodations are available for qualified individuals with disabilities throughout the recruiting process. Please contact accessibleinterviewing@samsara.com.

Authenticity & Fraudulent Offers

We use Tofu for application validation. Official communication comes from @samsara.com, @us-greenhouse-mail.io, or @mail3.guide.co. Samsara does not charge fees for the hiring process.