Teamleiter Vertriebsinnendienst (m/w/d) - Saerbeck

About MR-Shop GmbH

Since 2017, MR-Shop GmbH has established itself as a competent online specialist retailer in the fields of gates and fence systems, tank technology, and forklift attachments. The company prides itself on expert advice and successful online sales.

Your Role

As the Team Lead Inside Sales (m/f/d), you will be instrumental in shaping the future of our sales operations. Reporting to management, you will lead a growing team of 4 employees, drive sales performance, nurture customer relationships, and optimize sales processes. This is a key leadership position within the company, contributing to both operational efficiency and strategic growth.

Your Tasks

• Provide professional and disciplinary leadership for a team of 4 employees (growing).
• Take responsibility for achieving revenue and sales targets.
• Develop existing customer relationships and acquire valuable new customers.
• Manage and optimize sales processes, from order processing to customer follow-up.
• Analyze key performance indicators (KPIs) and derive/implement measures to increase efficiency and customer satisfaction.
• Develop and improve processes, structures, and workflows.
• Collaborate closely with the logistics, purchasing, and accounting departments.

Your Profile

• Successfully completed commercial apprenticeship, degree, or comparable qualification.
• Minimum of 5 years of leadership experience in sales or account management.
• Several years of professional experience in inside sales, account management, or B2B sales.
• Enjoy building long-term customer relationships and possess strong customer and service orientation.
• Structured, process-oriented working style with a good understanding of business KPIs.
• Experience with ERP and CRM systems, ideally SAP Business One.
• Excellent German language skills (written and spoken); English skills are a plus.

Our Offer

• Attractive Compensation: Competitive package with a fixed salary and performance-based bonus.
• Generous Leave: 30 days of annual leave.
• Flexibility: Flexible working hours and the possibility of working from home one day per week.
• Work-Life Balance: Shortened Fridays for an early start to the weekend.
• Financial Benefits: Capital-forming benefits (Vermögenswirksame Leistungen), Edenred City voucher card (€50/month), company pension plan.
• Health & Wellness: Company bike leasing (also for partners), free drinks (coffee, tea, water).
• Development: Individual career and training opportunities.
• Culture: Flat hierarchies, short decision-making paths, and an appreciative company culture (recognized as a Top Company 2025 by Kununu).
• Perks: Dogs are warmly welcomed.
• Team Events: Regular team events.

Framework

• Location: Saerbeck
• Work Model: Full-time | 1 day home office per week possible upon agreement
• Contract Type: Permanent position
• Start Date: Ideally September 1st, 2026, but an earlier start is possible.