(fluent German & English) L1 Customer Support Consultant (EU Remote)

About Us

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders in over 30 countries since 2010. We operate globally, supporting clients in 60 languages across diverse industries. We offer a chance to be part of world-leading SaaS, software, or hardware solutions.

What You Will Do

• Deliver outstanding customer support via emails, calls, and chats.
• Build strong and lasting customer relationships.
• Resolve customer issues quickly and efficiently, ensuring high-quality solutions.
• Keep up with evolving tools and technology.
• Escalate complex issues to the appropriate team for resolution.
• Apply the latest and greatest customer happiness practices.
• Maintain a deep understanding of client solutions and meet KPIs.
• Communicate with developers and cross-functional specialists.

What You Need to Succeed

• Fluency in German and English (C1 or higher), both spoken and written.
• 6–12 months of experience in customer support.
• Strong analytical thinking, research, and problem-solving skills.
• Tech-savvy, with strong system-handling skills, including routine navigation of Google Workspace or Microsoft-based environments.
• Fast and accurate typing skills with confident multi-platform usage.
• Proven customer service communication skills, including: objection handling, structured and benefit-oriented dialogue, empathy, and clear, professional articulation.
• Ability to consistently apply these communication skills across all customer interaction channels.
• Positive, proactive, and responsible attitude.
• Personal computer (minimum 8 GB RAM) with a stable internet connection (50 Mbps download / 40 Mbps upload).

Benefits and Perks

• Flexible schedule (24/7).
• Opportunity to cooperate fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Rewards for referring friends.
• Balance between project workload and personal time, with an internal health policy.
• Responsive leadership interested in your development and long-lasting cooperation.
• Greenhouse conditions for self-development.
• A culture built on trust, with no time-tracking requirements.

Important Notes

• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
• We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
• Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

How to Apply

To apply, visit: https://weworkremotely.com/remote-jobs/supportyourapp-fluent-german-english-l1-customer-support-consultant-eu-remote

Learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

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