✨ AI Insights & Summary
Join FreedomCare, a pioneering healthcare company revolutionizing home care delivery, as an Onboarding Specialist I in Missouri. This role offers a unique chance to directly impact the lives of patients and caregivers by ensuring a smooth and supportive start to care services. With a strong emphasis on company values like empathy, ownership, and integrity, FreedomCare provides a positive and inclusive work environment, competitive compensation, and opportunities for professional growth. If you are a compassionate, organized individual with excellent communication skills and a passion for making a difference, this hybrid role is an excellent opportunity to contribute to a mission-driven organization.
About FreedomCare
Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations.
Our values drive the level of care we deliver:
- Here For You: An attitude of service, empathy, and availability.
- Own It: Drive and ownership.
- Do the Right Thing: High integrity.
- Be Positive: Great attitude and a can-do positive approach to challenges.
The Role: Onboarding Specialist I
This hybrid role, based out of Kansas City, MO; Springfield, MO; or St. Charles, MO (requiring at least two days per week in the office), supports the Intake team by educating patients and caregivers, managing required documents, and conducting brief orientations to ensure seamless coordination for the start of care.
Every Day You Will:
- Serve as the primary point of contact for caregivers, supporting the completion of eligibility and employment paperwork.
- Manage cases effectively by responding to emails, chatter, and voicemails within a 3-hour timeframe.
- Achieve monthly standards to enroll a minimum of 40% of caregivers based on state guidelines.
- Navigate multiple systems to complete the enrollment process.
- Maintain detailed case notes in Salesforce.
- Adhere to HIPAA guidelines and compliance expectations.
- Perform other duties as assigned by management.
Education / Experience
- 1+ years of experience in a comparable role.
- Excellent written and verbal communication skills.
- Reliable personal transportation and ability to travel as required.
- Self-starter personality with the ability to work independently with minimal supervision.
- Ability and discipline to work remotely as required.
- Bilingual Spanish is a plus.
The Ideal Candidate Will Possess
- A positive, can-do attitude aligned with FreedomCare's core values.
- High level of patience and effective communication skills to build trust.
- Ability to commute to patient and caregiver homes.
- A passion for providing excellent customer service, including empathy and active listening.
- Comfort in resolving client issues.
- High level of discretion, judgment, integrity, professionalism, and strong decision-making skills.
- Computer proficiency, strong typing skills, and ability to leverage technology to resolve customer issues.
Why Work at FreedomCare?
FreedomCare is committed to providing a best-in-class employee experience with:
- Competitive compensation.
- Medical benefits.
- Retirement plans.
- Wellness programs.
- Fun company events.
- Ongoing learning and career development opportunities.
This is a place where your voice matters, relationships are built, and your work has a tangible, positive impact on others!
Compensation Range: $20.00 - $23.00 USD per hour.