Customer Adoption Specialist - Autodesk Tandem (Digital Twin Technology)

Are you passionate about the future of the AEC-O industry and the transformative power of Digital Twin technology? Join the Autodesk Tandem team and be a part of a startup-like environment focused on innovation! We are creating cutting-edge Digital Twin solutions that will revolutionize how buildings are designed, built, and operated. We are looking for a Customer Adoption Specialist with extensive experience in building automation systems (BAS) or building management systems (BMS).

If you are a relentless advocate for customer needs and eager to build product and technology awareness, this is the role for you. Help us shape a better world through innovative technology.

Position Overview

As a Customer Adoption Specialist, you will be instrumental in ensuring our customers' success with Autodesk Tandem, from onboarding and implementation through to full adoption. You will work closely with customers to understand their workflows, help them adapt these to leverage Tandem, and develop strategies to expand its usage.

Responsibilities

• Establish strong relationships with customers, guiding them through the onboarding, implementation, and adoption phases of Autodesk Tandem.
• Gain a deep understanding of customer workflows and assist them in adapting these processes to effectively utilize Autodesk Tandem.
• Develop comprehensive Customer Success plans and execute adoption strategies to maximize the use of Autodesk Tandem.
• Design and implement innovative engagement methods across various platforms to drive customer adoption.
• Create and deliver diverse content and training materials for customers, both online and in person.
• Collaborate with internal subject matter experts, marketing, and product teams to translate customer challenges into published workflow solutions and best practices.
• Work with customers to accelerate their business goals by improving business processes, maximizing technology investments, and demonstrating the benefits of process change.
• Partner with the Marketing team to procure, articulate, and publish compelling customer success stories.

Minimum Qualifications

• Bachelor's degree (BA/BS) in Technology Management, AEC-O Industry, or a related field.
• Proven experience with Building Management Systems (BMS) and/or Building Automation Systems (BAS).
• Experience managing Owner/Operator relationships and understanding project delivery practices.
• Comprehensive knowledge of the built asset lifecycle and Building Information Modeling (BIM).
• 5+ years of experience in customer implementation, support, or an equivalent customer-facing role.
• Excellent written and verbal communication skills.
• Ability to present and engage effectively with both internal and external stakeholders.
• Strong analytical, problem-solving, decision-making, and facilitation skills.
• Proficiency in conveying complex workflows coherently to diverse audiences (live or virtual).
• A strong work ethic, commitment to high-quality standards, and a passion for creating excellent customer experiences.

The Ideal Candidate

• People-Centric: You are driven by a desire to help and serve customers.
• Driven & Adaptable: You are eager to learn, adapt, and grow, actively seeking and applying feedback.
• Diplomatic & Influential: You excel at negotiation and consensus-building.
• Empathetic: You understand customer pain points and are skilled at identifying effective solutions.

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