Director, Delivery (EMEA)

Director, Delivery (EMEA)

Testlio is seeking a strategic leader to serve as the Director, Delivery for the EMEA region. This role is responsible for the vision and execution of delivery services across assigned industries, providing executive oversight for testing and engagement practices, cultivating talent, and establishing industry-leading standards for service excellence.

About Testlio

Testlio's fully managed crowdsourced testing platform, powered by our proprietary intelligence technology - LeoAI EngineTM, integrates expert, on-demand testers directly into your release process. Ship faster and more confidently with global coverage across 600,000+ devices, 800+ payment methods, 150+ countries, and 100+ languages.

Why will you love this job?

• Strategic Portfolio Leadership: Shape the current and future Testlio approach to client engagement, pre-sales, and go-to-market functions while leading a strategic, industry-focused delivery organization within the EMEA region.
• Complex, Global Problem Solving: Navigate unique, high-stakes situations and partner with globally distributed teams to build amazing app experiences for exciting companies.

Why will you love being a part of Testlio?

• Great Culture: Testlio is a female-founded company with an inclusive, purpose-driven culture where people genuinely enjoy collaborating. You'll help create exceptional digital experiences and contribute to our freelance network.
• Remote Work: Our culture is built around remote work, with systems enabling successful asynchronous collaboration across a globally distributed team. We provide the tools and guidance for everyone to succeed in a fully remote setting.
• Investment in You: Flexible paid time off, stock options, and a $300 annual learning stipend to support your personal and professional development.
• Winning Business: Testlio is growing, profitable, and cash-strong, leading the industry with exceptional clients and a high NPS score.

What would your day look like?

• Lead a strategic, industry-focused delivery organization within Testlio’s EMEA region to drive world-class customer outcomes, operational maturity, and long-term retention.
• Utilize extensive domain expertise to challenge, recommend, and partner with enterprise clients and internal cross-functional teams to drive strategic testing solutions.
• Ensure exceptional client onboarding, pilot implementations, and value realization to optimize new logo acquisitions and account expansion opportunities.
• Partner closely with the Sales organization to orchestrate pre-sales strategy, and identify, win, and grow revenue opportunities.
• Create and deliver executive-level status reports that communicate engagement progress, performance KPIs, and vertical financial health.
• Collaborate with peers on the Delivery Leadership team and cross-functional departments to continually improve customer experience and scale the freelance tester network.
• Process yearly renewals for clients, including renewal planning, commercial conversations, and closure.

What do you need to succeed?

Technical Skills

• 12+ years of experience in professional services delivery, with a minimum of 5 years in a senior leadership capacity overseeing large-scale, complex engagement portfolios and multi-million dollar P&Ls.
• University degree in Computer Science, Software Engineering, Business Administration, or an equivalent technical/professional domain field.
• Proven track record in professional services engagement management, consultancy of internal/external stakeholders, and leading delivery transformation initiatives.
• Deep knowledge of software development processes, DevOps pipelines, Quality Engineering principles, and diverse software testing methodologies.
• Advanced experience developing and maintaining executive relationships with the ability to articulate complex technical concepts concisely to non-technical stakeholders.
• Strong capabilities in account health tracking, metric analysis, financial reporting, risk management, and structured project task delegation.
• Experience with renewal processing, both operationally and commercially.

Human Skills

• Leadership and coaching skills to coordinate, inspire, and develop cross-functional, remote, and networked teams in a fast-paced environment.
• Exceptional written and verbal communication and presentation skills in English, with an emphasis on executive presence.
• An analytical, organized, and meticulous approach to ensuring organizational standards and delivery processes are met or exceeded under pressure.
• Adaptability and resilience to comfortably navigate ambiguity and establish long-term direction within an environment of constant scale and change.
• Empathetic and socially open-minded collaborator who is highly considerate of cultural differences across globally distributed teams.
• Growth mindset with a commitment to continuous learning, domain mastery, and actively seeking feedback to elevate personal and team performance.

What is the application process?

Our interview process typically takes 3–4 weeks to complete and includes conversations with several team members.

Interview Process:

• Application
• Recruiter interview
• TestGorilla assessment
• 3 # Team and Stakeholder interviews
• Reference checks
• Offer & background check

Diversity and Inclusion

Testlio is an equal-opportunity employer deeply committed to creating an inclusive environment for people of all backgrounds and identities.