Client Success Coach (CSM)

About Us

Richard Yu is a prominent online business coach with a significant presence, including over 100,000 YouTube subscribers and a growing Instagram brand. Our mission is to empower everyday people to launch impactful online digital arbitrage businesses that transform their lives. We are a fast-paced company deeply rooted in service, dedicated to building a world-class education platform that helps individuals monetize their knowledge through coaching and consulting.

About The Role

This is a remote, full-time position requiring availability during 8 AM - 5 PM EST, Monday to Friday, with an average of up to 9 hours per day, occasionally requiring 10 hours. Candidates must reside in North America, Europe, or South Africa and possess fluent, accent-neutral English communication skills, which are essential for our coaching-focused business.

Requirements

• Full-Time Commitment: Ability to commit to full-time hours (our core office hours are 9 AM - 6 PM EST, with flexibility for different time zones).
• Client Onboarding: Conduct daily new onboarding calls to welcome students.
• Coaching & Accountability: Lead daily check-in coaching calls to hold students accountable, motivate, and inspire them within the program. This includes conducting 1:1 Zoom calls or recording Loom videos as needed.
• Client Communication: Message clients daily to ensure accountability to their execution plans and moderate the community.
• Group Coaching: Host weekly group coaching calls to address client questions.
• Communication Skills: Possess strong communication and interpersonal skills to confidently guide clients and answer their questions.
• Product Innovation: Contribute to product innovation by creating and producing new video trainings and worksheets to enhance the client experience.
• Sales & Renewals: Conduct renewal and upgrade calls with clients, enrolling them into backend coaching programs.
• Tech Proficiency: Be proficient or knowledgeable in our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) or demonstrate a strong willingness to learn these tools quickly.
• Adaptability: Thrive in a dynamic role that requires staying agile, ready for action, and adaptable to change.
• Reporting & Detail: Responsible for daily reporting across multiple communication channels (Slack, text, spreadsheets, etc.), requiring high attention to detail and adherence to Standard Operating Procedures (SOPs).
• Process Improvement: Demonstrate a high attention to detail and understanding of systems/processes to innovate and implement more efficient SOPs, ensuring the Fulfillment Team meets KPIs.

Who This Is For:

• Individuals with a passion for coaching and mentoring; you love helping people succeed.
• Clear, professional communicators in both spoken and written English.
• Experienced with organic marketing on platforms like Instagram, Facebook, and TikTok, including creating reels and organic posts to generate leads.
• Individuals with a sales background.
• Those able to thrive in fast-paced environments, manage multiple clients, and adapt to changing priorities.
• Individuals seeking long-term growth (3+ years) with the company; this is not a temporary position.
• Openness to feedback and constructive coaching, with a commitment to personal growth.
• Comfortable with tools such as Loom, Calendly, Slack, GSuite, CRMs, etc., or eager to learn them rapidly.

Who This Is Not For:

• Individuals with another full-time job or multiple freelance clients.
• Those who struggle with structure, deadlines, or executing tasks quickly.
• Individuals who are resistant to daily challenges and self-improvement.

Benefits

• Expected Earnings: $10,000 - $15,000+ USD/month (based on experience, includes revenue share on book of business).
• Commission Opportunities: Percentage on referrals, upgrades, renewals, and pending payment collections.