Senior Client Partner

Company Overview

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's foremost brands leverage our award-winning Conversational Cloud platform to connect with millions of consumers. We facilitate nearly a billion conversational interactions monthly, providing rich data analytics and safety tools to unlock the power of conversational AI for enhanced business outcomes. Fast Company has recognized LivePerson as the #1 Most Innovative AI Company globally.

Position Overview

As a Senior Client Partner, you will be a high-performing leader within our North American Enterprise Sales organization, tasked with accelerating growth in one of our most strategic markets. You will spearhead complex enterprise sales initiatives with North America’s largest brands, guiding them in modernizing customer engagement through AI-led digital transformation. This involves orchestrating multi-million dollar deals that redefine how leading North American brands interact with their customers. Your primary objective is to meet and exceed revenue growth targets by effectively communicating LivePerson’s AI-led value proposition to C-level stakeholders. Reporting to the Director of Sales, NA, this role is a key part of our Global Sales organization and is crucial to our expansion within the region. You will join LivePerson at a pivotal moment of AI-led innovation, empowering global brands to modernize their digital transformation strategies through seamless messaging, voice, and automation.

Key Responsibilities & Impact

Strategic Sales & Territory Leadership:

• Develop and execute a comprehensive go-to-market territory strategy to identify and qualify high-value opportunities within your target account list.
• Continuously build and maintain a robust sales pipeline using diverse prospecting methods to ensure long-term revenue predictability.
• Manage the entire sales process for complex, transformational technology deals, consistently meeting and exceeding annual quotas.

Executive Engagement & Value Positioning:

• Target and engage key decision-makers across Sales, Marketing, IT, and Contact Centers to establish LivePerson as a strategic partner.
• Present high-impact business cases to C-level prospects, utilizing ROI analysis and data-driven insights to articulate the value of Conversational AI.
• Demonstrate rigorous qualification, deal strategy, and forecast accuracy within complex enterprise sales environments, mastering the MEDDPICC framework.

Cross-Functional Collaboration:

• Operate with a high degree of ownership and autonomy while coordinating cross-functional teams (Inside Sales, Solution Consultants, Legal, Marketing, Professional Services) to drive customer outcomes and ensure seamless experiences.
• Collaborate with Product and Success teams to ensure the "voice of the customer" informs our product roadmap.
• Partner effectively with regional partners to enhance customer experience and deliver high-quality support.

Required Skills & Qualifications

Professional Experience & Education:

• 8+ years of experience selling complex enterprise SaaS solutions, with a proven track record of closing multi-million dollar deals.
• Demonstrated success in SaaS, BPO, e-commerce, or online marketing sales environments.
• Extensive experience in Strategic Value-Based Selling, including buyer group identification and complex business case development.
• Proficiency in English is required for navigating the local market and collaborating with global internal stakeholders.

Technical & Operational Expertise:

• Deep understanding of transformational technology and a strong curiosity for AI, automation, and customer engagement technologies.
• Operational excellence in managing long sales cycles, with a disciplined approach to CRM hygiene and pipeline management.
• Familiarity with the digital transformation landscape in Asia Pacific, including local consumer behaviors and enterprise procurement processes. (Note: This seems to be a slight mismatch with the NA focus, but is stated in the original posting).

Attributes & Mindset:

• Growth Mindset: Curious, embraces coaching, and views feedback or failure as essential fuel for growth.
• Entrepreneurial Spirit: A self-starter who thrives in fast-paced, dynamic environments and can inspire passion in others.
• Customer-Obsessed: Delivers excellence in service and is committed to fostering a collaborative team environment to achieve optimal client results.

Compensation & Benefits

• Salary Range: The base salary range for this role is between $XX to $XX CAD, with a 50/50 commission split. Final compensation will depend on factors including location, skills, experience, education, and certifications. The recruiter will provide the location-specific salary range during the phone screening.
• Benefits & Perks: We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees, including:
• Health: Medical, dental, and vision insurance, plus wellbeing resources and programs.
• Time Away: Public holidays and discretionary Paid Time Off (PTO) for flexible days off with manager approval.
• Financial: 401K, Employee Stock Purchase Plan (ESPP), basic life and Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability coverage.
• Family: Parental leave, maternity support, fertility services.
• Development: Tuition reimbursement and access to internal professional development resources.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks, and discounts.

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity and empower our team to forge impactful connections globally. LivePerson is a place where uniqueness is embraced, growth is continuous, and everyone is enabled to create their own success. We are proud of our recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and Gartner's acknowledgment of us as a leader in the Conversational AI space.

Belonging at LivePerson: Equal Opportunity Employer

We are dedicated to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by applicable US Federal, State, or Local law.

Accessibility Commitment

LivePerson is committed to meeting the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants requiring reasonable accommodation during the application or hiring process should inform their recruiting contact upon initial connection.

Important Candidate Notice

The LivePerson talent acquisition team has been alerted to a phishing scam targeting candidates. Scammers may pose as hiring managers or recruiters to obtain personal and financial information. This scam is not isolated to LivePerson. Please note that all official communication from LivePerson hiring teams will originate from an employee with an @liveperson.com email address. LivePerson will never request personal or financial information (e.g., social security number, account passwords, credit card numbers, passport details) during the interview process. If you have any questions or concerns, please contact recruiting-lp@liveperson.com.