Sr. Support Engineer, EBS

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI) is a trusted global provider of end-to-end enterprise software support, managed services, and innovative Agentic AI ERP solutions. As the leading third-party support provider for Oracle, SAP, and VMware software, Rimini Street empowers organizations worldwide to achieve better business outcomes, significantly reduce costs, and reallocate resources towards strategic projects. With thousands of contracts signed across Fortune Global 100, Fortune 500, midmarket, public sector, and government organizations, Rimini Street is a proven partner in mission-critical enterprise software solutions.

Position Summary

The Senior EBS Support Engineer provides exceptional remote-based support for mission-critical EBS applications as part of a global customer support team. This role involves researching, troubleshooting, and supporting multiple EBS modules for clients using both r11i and R12 environments. The position requires expertise in diagnosing serious issues and developing, testing, packaging, and delivering fixes in complex, integrated, and highly configured environments.

Essential Duties & Responsibilities

• Collaborate with business stakeholders to gather and analyze requirements related to supply chain planning.
• Configure and customize Oracle ASCP modules to meet business needs.
• Lead the design and implementation of Oracle ASCP solutions, including data migration and integration with other systems.
• Provide support and troubleshooting for Oracle ASCP issues, including resolving system defects and performance tuning.
• Work closely with cross-functional teams to ensure successful delivery of projects within scope, budget, and timeline.
• Participate in system testing, including unit testing, integration testing, and user acceptance testing.
• Strong understanding of supply chain management principles and processes.
• Experience with Oracle ASCP, including configuration, data migration, and troubleshooting.
• Proficiency in Oracle EBS (E-Business Suite) and its supply chain modules.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively with both business and technical teams.
• Experience with at least one full end-to-end Oracle ASCP implementation is often required.

Technical Responsibilities

• Interface Development: Designing and developing interfaces to integrate ASCP with other systems, such as ERP systems, warehouse management systems, and external data sources.
• Customization and Development: Developing custom components, extensions, or reports to meet specific business needs.
• Performance Tuning: Optimizing the performance of the ASCP system by tuning parameters, configuring data collections, and optimizing database queries.

Desired Skills

• Minimum of 10+ years of experience as an Oracle ASCP Functional Consultant or in a similar role.
• In-depth knowledge of Oracle E-Business Suite R12, specifically in ASCP modules.
• Strong understanding of supply chain planning concepts, including demand planning, inventory optimization, and production scheduling.
• Experience with Oracle ASCP configuration, including setup of planning parameters, data collection, and reporting.
• Desired understanding of ASCP integration with Global Order Promising, Order Management and Purchase Order.

Education

• Bachelor Degree in Computer Science or related field or equivalent experience.

Location

• Remote - US

Why Rimini Street?

Rimini Street Inc. is an affirmative action-equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees. The general salary range for this role is $128,000 - $160,000 annually, depending on skills and experience. Benefits for US employees include Medical, Dental, and Vision insurance, Disability insurance, Paid Parental Leave, 401(k) program, and Generous Paid time off (PTO).

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer.

About the Company

Rimini Street is redefining the enterprise software support industry with a focus on innovation, client success, and a commitment to core values: Company, Colleagues, Clients, and Community. As a Nasdaq-listed company (RMNI), we are experiencing rapid growth, with over 6,300+ signed contracts and a global team of over 2,000 members in 23 countries.

To Apply

Interested candidates can apply via the provided link.