✨ AI Insights & Summary
Samsara is seeking a driven Customer Success Associate to empower businesses that form the backbone of our global economy. This role offers a unique chance to become a trusted partner for top-tier clients, leveraging Samsara's Connected Operations Cloud to enhance safety, efficiency, and sustainability. If you're a natural problem-solver and relationship-builder passionate about driving impactful change in industries like transportation and manufacturing, this is your opportunity to architect your career in a hyper-growth, public company.
About Samsara
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that transforms physical operations by harnessing IoT data for actionable insights. We are dedicated to improving the safety, efficiency, and sustainability of industries that represent over 40% of global GDP, including agriculture, construction, field services, transportation, and manufacturing. As a recently public company, we offer the autonomy and support to make a significant impact while building for the long term.
About the Role
Customer Success Associates are pivotal in ensuring our top customers maximize their value from the Samsara platform. You will collaborate closely with clients to understand their unique fleet and business models, provide tailored advice on customizing Samsara, and serve as their dedicated, long-term partner. This cross-functional role provides exposure to Sales, Support, Sales Engineering, and Product teams, offering a comprehensive view of a hyper-growth company. This role is available to candidates who reside and are currently legally authorized to work in Canada.
You Should Apply If:
- You want to impact the industries that run our world: Your work directly influences the timely and safe delivery of goods, student safety, and efficient power restoration.
- You thrive on solving problems: You enjoy tackling complex challenges with a growth mindset, finding unique solutions to keep operations safe, efficient, and sustainable.
- You are a natural relationship builder: You excel at communicating and collaborating with customers and internal teams to achieve collective success.
- You are the architect of your own career: This role offers autonomy and opportunities for mastery and growth within a dynamic environment.
- You want to be with the best: You'll join a supportive team of top professionals who celebrate success together.
In this role, you will:
- Ensure customers enhance the safety, efficiency, and sustainability of their operations using our IoT platform.
- Develop joint success plans with customers, defining objectives, metrics, and timelines, and removing barriers to value realization.
- Orchestrate executive business reviews with customer decision-makers and Samsara leadership.
- Conduct workshops to analyze customer operations and recommend workflow improvements.
- Support French-speaking customers with their implementations.
- Gain deep understanding of the Samsara platform and articulate its capabilities to diverse businesses.
- Serve as a mentor to the Customer Success and Support teams.
- Champion and embody Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team).
Minimum Requirements:
- 2+ years of experience in Customer Success, account management, or strategic consulting (Enterprise SaaS experience preferred).
- Fluency in English and French.
- Bachelor's degree from an accredited university.
- Strong priority management and high emotional intelligence.
- Previous hands-on experience with technical products.
- Solutions-oriented with strong problem-solving skills.
- Proven ability to build trust and communicate effectively with diverse stakeholders.
- Proactive and adaptable, thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure.
An Ideal Candidate Also Has:
- Enterprise SaaS experience.
- Strong bias for action, ability to think big, and insistence on high standards.
- Experience serving and partnering with large-scale business solutions at Fortune 500 companies.
- Comfort in unstructured, fast-paced, and change-heavy environments.
Compensation
Annual Base Salary: $60,435—$78,210 CAD. Actual base pay may vary based on factors like location, knowledge, skills, and experience. Learn more about our total rewards and benefits below.
Total Rewards
Samsara offers above-market total compensation, including base salary, performance-based bonus/variable pay, and equity (for eligible roles). We differentiate pay for top performers. Beyond compensation, we provide a flexible remote model, professional development stipend, and comprehensive health and parental leave plans.