✨ AI Insights & Summary
This is a compelling opportunity for a seasoned Customer Success Manager to join Samsara, a leader in the Connected Operations™ Cloud, and drive significant impact within the vital industries that power our global economy. The role offers a unique chance to be a strategic partner to top-tier enterprise clients, focusing on safety, efficiency, and sustainability. With a remote setup based in or near Paris and significant travel across the UK, this position is perfect for a proactive relationship builder with a passion for solving complex challenges in a hyper-growth, publicly traded company.
About Samsara
Samsara (NYSE: IOT) pioneers the Connected Operations™ Cloud, transforming industries like agriculture, construction, field services, transportation, and manufacturing through IoT data. We are dedicated to improving the safety, efficiency, and sustainability of the physical operations that underpin our global economy.
About the Role
As an Enterprise Customer Success Manager, you will be the primary partner for our top enterprise clients, ensuring they maximize the value of Samsara's platform. You'll work cross-functionally with Sales, Support, Sales Engineering, and Product teams, gaining broad exposure within a rapidly growing company. This is a remote position open to candidates residing in or near Paris. Travel to customer sites across the United Kingdom, up to 20% of the time, may be required.
You Should Apply If
- You want to impact the industries that run our world.
- You thrive on solving complex problems and possess a growth mindset.
- You are a natural relationship builder and collaborator.
- You are motivated to architect your own career path in a hyper-growth environment.
- You want to be part of a high-performing, supportive team.
What You Will Do
- Ensure customers enhance the safety, efficiency, and sustainability of their operations using our IoT platform.
- Develop joint success plans with customers, outlining objectives, metrics, and timelines, and removing barriers to value realization.
- Orchestrate executive business reviews with key customer decision-makers and Samsara's executive leadership.
- Conduct workshops to understand customer operations and recommend workflow improvements.
- Deeply understand and articulate the capabilities of the Samsara platform to diverse businesses.
- Serve as a mentor to the broader Customer Success and Support teams.
Minimum Requirements
- 4+ years of experience in a senior Customer Success, account management, or strategic consulting role; Enterprise SaaS experience is preferred.
- Strong priority management and high emotional intelligence are essential.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving skills.
- Proven ability to build trust and communicate effectively with diverse stakeholders.
- Passion for exceeding expectations, taking initiative, and thriving in a fast-paced, changing environment.
- Diplomacy, tact, and poise under pressure.
- Bachelor's degree from a 4-year institution.
An Ideal Candidate Also Has
- Strong bias for action and ability to think big, with an insistence on high standards.
- Experience supporting large-scale business solutions for Fortune 500 companies.
- Thrives in an unstructured, fast-paced, and change-heavy environment.
Total Rewards
Samsara offers competitive total compensation, including base salary, performance-based bonus/variable pay, and equity. We provide a flexible remote model, professional development stipend, comprehensive health and parental leave plans, and more.
Flexible Working
Samsara embraces a flexible working model, supporting both in-office and remote work. This role is remote, based in or near Paris, with travel requirements within the UK.