āØ AI Insights & Summary
Neon is looking for an "Expert" level professional (equivalent to a Manager, without direct people management) to lead customer engagement strategies for credit-averse clients. This strategic role is pivotal for driving real-world impact on financial lives in Brazil, focusing on cost efficiency and operational effectiveness. If you possess advanced SQL skills, a strong business acumen in financial services, a passion for experimentation, and the ability to influence stakeholders, this fully remote position offers a unique opportunity to shape product growth and contribute to Neon's mission of empowering financial inclusion.
Join Neon: Expert in Customer Engagement Strategy
At Neon, every idea counts and can transform the financial lives of thousands of Brazilians who believe the sky is the limit. We seek individuals who want to contribute with real impact and grow with us!
Our pace is intense, fostering rapid learning alongside talented individuals and collaborative teams that deliver real impact from day one, with the bonus of working from anywhere in Brazil.
Innovation and technology go hand-in-hand at Neon. Diversity is a strategic business decision and a commitment that shapes our decisions and ensures a welcoming environment for everyone.
We value collaboration, open dialogue, and delivering solutions that meet the needs of our users. If you are someone who enjoys building, testing, learning, and committing to excellence, Neon is the place for you.
Come join a team that isn't afraid to dream big and works together to raise the bar every day, making money flow and the world grow. Come #ViverNoAzul!
What We're Looking For:
We are seeking a professional at the Expert level (seniority equivalent to Manager, without direct people management) to lead customer engagement strategies for credit-averse clients at Neon. In this position, you will be the primary analytical and strategic reference for the team, acting with influence-based leadership to connect data insights with direct impact on contribution margin and operational efficiency.
Responsibilities:
- Design and lead the macro strategy for card sending and delivery, mapping and mitigating critical bottlenecks in the chain to ensure cost efficiency (savings) and maximize activation rates. Identify key levers for customer engagement beyond credit and how to influence them.
- Act autonomously in modeling and extracting large volumes of complex data via SQL, transforming raw data into strategic directions that guide the product growth roadmap.
- Develop, validate, and defend complex financial feasibility studies before leadership, connecting product initiatives directly to business health indicators like LTV, CAC, and churn control.
- Implement, structure, and disseminate the end-to-end testing framework, elevating the technical level of our analyses and ensuring solid conclusions and recommendations.
- Design and ensure the governance of performance dashboards (KPIs) for senior leadership, translating metrics and technical analyses into clear and actionable business narratives.
- Architect automation solutions for data collection and processing, ensuring recurring analyses operate with maximum agility, accuracy, and autonomy.
- Act as the primary strategic link between product tribes, operations, and senior leadership (C-level), persuasively communicating complex strategies, aligning expectations, and removing barriers.
Requirements:
- Analytical Capacity and Problem Solving: Demonstrated ability to structure complex problems, measure impacts clearly, and break them down into prioritized action plans.
- Advanced SQL Mastery: Consolidated experience in extracting, manipulating, and modeling complex data to support decision-making.
- Business Vision and Unit Economics: Strong understanding of P&L (Profit and Loss) and the key financial result levers, connecting product metrics to business sustainability.
- Experimentation Culture and Statistics: Practical experience in designing, executing, and statistically analyzing A/B tests and other experimentation methodologies.
- Influence-Based Leadership: Autonomous, proactive, and resilient profile with the ability to engage and align multidisciplinary teams without formal authority.
- Strategic Thinking: Focus on long-term vision combined with short-term execution capability, ensuring consistent delivery.
Differentiators:
- Financial Market Background: Consolidated experience in fintechs, banks, or strategic consultancies.
- Modeling Background: Practical knowledge in languages like Python or R for developing predictive analyses and advanced statistical manipulations.
Joining Neon:
It's important:
- Adaptability to handle different scenarios and challenges in a dynamic environment.
- Results-oriented, with the ability to prioritize what generates the most impact.
- Autonomy and collaboration to work productively in the remote model.
And what you'll find here?
- A true remote work model, with team meetups every 3 months in SĆ£o Paulo. Also includes credit for Home Office Kit purchases and partnerships for coworking space usage.
- iFood Benefits Card - personalize your package with meal voucher, food voucher, and mobility benefits.
- Gympass, with a network of gyms and online classes.
- Parental support with childcare or nanny assistance and extended parental leave.
- Medical and dental assistance.
- Open English: exclusive discounted classes for Neowners and dependents.
- Discounts on MBAs and specializations at USP ESALQ.
LGPD at Neon:
Neon adopts a policy to ensure control and transparency in data processing for all individuals, including those interested in joining our team. Candidate information for open positions at Neon during the selection process is handled strictly in accordance with LGPD.
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