✨ AI Insights & Summary
This 12-month fixed-term contract role for a People Systems Lead at Typeform offers a significant opportunity to optimize and scale the employee experience in a fully remote, globally distributed environment. Typeform, a leader in engaging form building, is seeking a systems-thinking individual to drive operational excellence and process innovation within its People Operations. If you excel at analyzing, redesigning, and automating HR processes and systems, and are passionate about enhancing the employee journey, this high-visibility role is an excellent chance to make a substantial impact.
About Typeform
Typeform is a unique form builder used by over 150,000 businesses to collect data through engaging forms, surveys, and quizzes. We drive 500 million responses annually and integrate with essential tools. Typeform is fully remote by design, and this role is open to candidates based in the UK, Ireland, Germany, Portugal, Spain, or The Netherlands.
About the People Systems, Analytics & Operations Team
Our globally distributed team builds and operates the systems, data, and processes that power the employee experience at scale. We ensure our People infrastructure runs reliably and efficiently, with a strong focus on employee experience.
About the Role
We are seeking a People Systems Lead with a strong systems-thinking mindset to join our People Operations. This role involves analyzing, optimizing, and evolving our end-to-end People operations, connecting workflows, systems, and employee experience to identify opportunities for simplification and automation. This is a hands-on, high-visibility position contributing to both operational excellence and process design across the employee lifecycle. This is an initial 12-month fixed-term contract.
Key Responsibilities:
Analyze, Design, and Improve People Processes
- Map and evaluate end-to-end People processes to identify inefficiencies, risks, and simplification opportunities.
- Redesign workflows for improved scalability, reduced manual effort, and enhanced employee experience.
- Partner with People Systems to translate process improvements into system enhancements and automation.
- Apply a structured, systems-level approach to problem-solving, considering upstream and downstream impacts.
Operate and Improve People Systems
- Ensure HRIS (HiBob) reflects well-designed processes through continuous workflow, field, and automation improvements.
- Support system updates, configurations, and workflow enhancements.
- Identify gaps across processes and systems, driving improvements through process redesign and technology enablement.
Ensure Data Quality and Operational Rigor
- Own data accuracy across People systems, ensuring compliance and audit readiness.
- Support reporting and data validation in partnership with People Analytics and Finance.
- Contribute to building trust in workforce data through consistent, reliable operations.
Enhance Employee Experience Through Operations
- Serve as a primary point of contact for employee inquiries, providing clear, timely, and high-quality support.
- Identify friction points in the employee journey and drive improvements.
- Build simple, scalable processes to improve the overall employee experience.
Drive Continuous Improvement
- Proactively identify opportunities to streamline processes, reduce manual work, and increase efficiency.
- Support cross-functional initiatives to improve People Operations at scale.
- Help evolve operational practices as the company grows.
Own and Deliver Employee Lifecycle Operations
- Manage end-to-end employee lifecycle processes (onboarding, changes, offboarding) with a focus on accuracy, consistency, and experience.
- Ensure employee records, contracts, and documentation are maintained with high data integrity and confidentiality.
- Partner with IT, Payroll, and Total Rewards for smooth execution of lifecycle events.
What You Bring to the Table:
- Experience in People Operations, HR Shared Services, or HR Operations in a fast-paced, high-growth environment.
- Strong systems thinking mindset—ability to view processes end-to-end, understand dependencies, and design scalable improvements.
- Experience improving or redesigning People/HR processes, with a focus on automation and tooling.
- Strong working knowledge of HR systems (HiBob or similar HRIS) and data management.
- Proven experience supporting multi-country populations (US + Europe).
- High attention to detail with a strong sense of ownership over data accuracy and process quality.
- Ability to translate operational challenges into structured process and system improvements.
- Strong communication skills and a service-oriented approach to employee support.
- Ability to manage competing priorities in a dynamic environment.
- Solid understanding of HR compliance and best practices.
Typeform fosters a culture of moving as one team, valuing unique perspectives, and building strong bonds grounded in respect, transparency, and trust. We champion our diverse customer base and hold high expectations for ourselves and each other.