Strategy and Engagement - Customer Engagement Manager (CEM) , Worldwide Public Sector (Education & State/Local Government)

About the Role

We are seeking a Customer Engagement Manager (CEM) to join our Worldwide Public Sector Sales team, supporting Education and State & Local Government customers. In this role, you will serve as a strategy and customer engagement leader, acting as an extension of senior executive leadership. You will partner directly with account teams to accelerate revenue, remove blockers, and build scalable go-to-market solutions that drive AWS adoption across SLG and EDU. This is a strategy and customer engagement position that requires you to deeply understand customer missions, work backwards from their needs, and orchestrate the full breadth of AWS resources, translating leadership priorities into execution, leading complex initiatives with significant bottom-line impact, and orchestrating high-impact customer engagements that deepen AWS's strategic influence and accelerate deal velocity. You will leverage voice-of-customer insights and competitive intelligence to develop repeatable frameworks that improve close rates, navigate competitive situations, and position AWS as the preferred cloud partner at scale.

Key Job Responsibilities

• Drive Strategic Initiatives: Partner with account teams and senior leadership to identify blockers, accelerate deals, and translate strategic priorities into execution. Lead complex, high-impact initiatives driving SLG/EDU revenue growth, aligning cross-functional teams, influencing external partnerships and customers, and building scalable solutions to proactively address go-to-market gaps. Operate as an extension of senior leadership to make tradeoffs, mitigate risk, and drive innovation at organizational scale.
• Strategic Customer Engagement: Build and maintain executive-level relationships with key customer stakeholders and own the preparation for customer meetings on behalf of senior leadership.
• Mission-Driven Planning: Work backwards from customer mission objectives to develop comprehensive engagement strategies that align AWS capabilities with institutional and state-wide priorities.
• Account Strategy & Growth: Support deal acceleration and competitive positioning by partnering with account teams to remove blockers, driving adoption, expansion, and long-term strategic value. Develop repeatable strategies from customer or org-wide patterns that drive predictable revenue outcomes, reduce deal-by-deal customization, and ensure AWS is positioned to win.
• Executive Communication: Prepare and deliver executive briefings, business reviews, and strategic recommendations to both internal and external senior leadership.
• Thought Leadership: Represent the SLG/EDU organization at industry events, customer forums, executive roundtables, and advisory councils. Use these platforms to deepen relationships, validate AWS's value proposition, and shape sector-specific points of view that articulate why AWS is the preferred cloud partner for public sector and education missions. Contribute to the development of messaging, best practices, and market positioning to equip field teams and customers with a compelling "Why AWS" narrative grounded in real-world outcomes.

About the Team

Diverse Experiences: AWS values diverse experiences. We encourage candidates to apply even if they don't meet all preferred qualifications. If your career path is non-traditional, don't hesitate to apply.

Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and adopted cloud platform. We pioneered cloud computing and continue to innovate, trusted by startups to Global 500 companies.

Inclusive Team Culture: AWS values curiosity and connection, with employee-led affinity groups promoting inclusion. Our innovation is fueled by diverse perspectives.

Mentorship & Career Growth: We offer endless knowledge-sharing and mentorship opportunities to help you develop professionally.

Work/Life Balance: We value work-life harmony and strive for flexibility, believing that support at work and home enables achievement.

Basic Qualifications

• 5+ years of professional or military experience.
• 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience.
• Bachelor's degree.
• Experience developing strategies that influence leadership decisions at the organizational level.
• Experience selling enterprise software or cloud-based applications.
• Experience leading complex, multi-year initiatives that may be cross-functional and/or span business and technology.

Preferred Qualifications

• Master's degree in business, data science, public administration, finance, engineering, human resources, or related field, or PMP certificate.
• Experience interpreting data and making business recommendations across leadership and cross-functional teams.

*Amazon is an equal opportunity employer. For workplace accommodations, please visit amazon.jobs/en/disability.

Salary Range:

• USA, NY, New York: $162,700.00 - $220,200.00 USD annually
• USA, VA, Arlington: $147,900.00 - $200,100.00 USD annually

Compensation is determined by factors including experience, qualifications, and location. Benefits include health insurance, 401(k) matching, paid time off, and parental leave.