Customer Routing Analyst

Who We Are

Gildan is a leading manufacturer of everyday basic apparel with a strong portfolio of brands including Gildan®, Hanes®, Comfort Colors®, American Apparel®, and Champion®. We operate vertically integrated manufacturing facilities globally, committed to industry-leading labor, environmental, and governance practices. Our vision is "Making Apparel Better®".

The Opportunity

The Customer Routing Analyst is responsible for supporting all routing and customer compliance for Retail. This position resides within the Planning and Scheduling Department, reporting directly to the Manager, Customer Routing.

The Role

• Assist in supporting major accounts by contacting them regarding delayed carrier pickups and communicating routing issues to sales teams.
• Adhere to customer-specific routing guides to ensure compliance by routing and distribution teams for assigned accounts.
• Collaborate with internal teams to prioritize product receipt based on account-specific routing requirements, considering processing and order timing.
• Maintain and update routing tables.
• Organize and maintain current vendor routing guides.
• Assist DC Logistics Clerks with customer-specific requirements during and after shipment processing.
• Route and communicate via customer-specific routing portals.
• Follow up and troubleshoot shipping issues, including picking/packing errors, delays, misguided freight, label issues, and chargebacks/penalties.

The Requirements

• Bachelor's Degree in Supply Chain/Logistics or a related discipline.
• At least 3 years of experience in a supply chain or related environment.
• Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Demonstrated problem-solving skills; ability to gather and analyze information at a high level.
• Excellent verbal and written communication skills, with the ability to present information clearly to customers.
• Proven ability to prioritize information, work activities, and manage time and resources effectively.
• Ability to work effectively in a team-based environment.
• High level of interpersonal skills and professionalism.
• Ability to work under demanding deadlines.

What's In It For You

• Join a publicly traded company (NYSE and TSX) with significant growth potential.
• Be part of a workplace that celebrates meaningful connections and teamwork.
• Work alongside a diverse group of international colleagues.
• Benefit from mentorship and continuous development opportunities.
• Take advantage of attractive benefits packages.

We encourage you to highlight your transferable skills and unique experiences in your application. Please mention the word ARDOR and tag #RMjAuOTguMTguNjY= when applying.