Technical Account Manager II - Customer Onboarding

About CrowdStrike

CrowdStrike is a global leader in cybersecurity, protecting modern organizations with its AI-native platform. Since 2011, their mission has been to stop breaches. They operate at a massive scale, processing trillions of events daily, and are committed to leveraging AI to transform security and empower their employees with flexibility, autonomy, and a culture of responsible AI adoption.

About the Role

As a Customer Onboarding Technical Account Manager, you will be the primary technical point of contact for new Mid-Market CrowdStrike Premium Support customers post-sale. Your responsibility is to guide them through the integration process, from internal hand-off to successful deployment and hand-off to the sustained TAM. This role is crucial for setting customers up for long-term engagement and success.

What You'll Do

• Onboard new Mid-Market CrowdStrike Premium Support Customers.
• Collaborate with customers and account teams to define and achieve success criteria within the first 90 days.
• Provide project leadership for new customer implementations.
• Identify opportunities for process improvement.
• Act as a customer advocate with internal CrowdStrike stakeholders, ensuring feedback is documented and assessed.
• Engage with customers across all organizational levels, from SOC analysts to the C-suite.
• Research and resolve customer technical issues promptly, providing recommendations and action plans.
• Escalate customer issues to management when necessary, maintaining ownership of resolution.
• Leverage internal technical expertise to provide effective solutions.
• Create knowledge base content to capture and share learnings.
• Participate in technical communications to share best practices and learn about new technologies.
• Identify renewal risks and collaborate with internal teams to ensure successful renewals.
• Drive support cases to ensure timely issue resolution.

What You'll Need

• Bachelor’s Degree or equivalent experience.
• Professional fluency in English.
• Experience working with Windows Server Operating Systems.
• Knowledge of enterprise web technologies, security, and cutting-edge infrastructures.
• Excellent customer service skills and ability to establish technical credibility quickly.
• Excellent communication skills, both written and verbal.
• Proven problem-solving skills.
• Collaborative attitude.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows, improve efficiency, and drive business outcomes.
• Commitment to customer success.

Bonus Points

• Bachelor’s Degree in Computer Science or equivalent.
• ITIL or PMP Certification.
• 5+ years of Customer Success/Project Management/Technical Account Management experience in a SaaS organization.
• Deep expertise in Linux and Mac platforms.

Location

#LI-Remote

Benefits of Working at CrowdStrike

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays.
• Paid parental and adoption leaves.
• Professional development opportunities.
• Employee Networks, geographic neighborhood groups, and volunteer opportunities.
• Vibrant office culture with world-class amenities.
• Great Place to Work Certified™ across the globe.

Equal Opportunity Employer

CrowdStrike is an equal opportunity employer committed to fostering a culture of belonging. They support veterans and individuals with disabilities through their affirmative action program and prohibit discrimination based on various protected characteristics. Assistance with accommodation is available during the application process by contacting recruiting@crowdstrike.com.

E-Verify

CrowdStrike participates in the E-Verify program. Notice of E-Verify Participation
Right to Work

Compensation

• U.S. Base Salary Range: $86,000 - $135,000 per year.
• Eligibility for bonuses, equity grants, and a comprehensive benefits package including health insurance, 401k, and paid time off.
• For detailed U.S. benefits information, please click here.

Expected Close Date

09-01-2026