Business Transformation Lead

Business Transformation Lead

Location: Fully Remote

About

Expion Health is building the future of pharmacy economics. As architects of prescription economics, we design how pharmacy value is created, aligning cost, clinical decisions, and performance into one accountable system that moves beyond rebates. We help organizations stay ahead of pharmacy market change with clear insight, bold thinking, and strategies built for what's next-leading the next era of prescription economics.

Responsibilities

• Drive Transformation (65%)
• Own the AI transformation roadmap end-to-end - from strategy to execution - and keep it moving in a fast-paced environment.
• Run discovery sessions with department leaders across Sales, Client Management, Clinical, Finance, Operations, IT, and Trade to surface high-impact AI opportunities.
• Design and lead our AI Champions program - recruiting, training, and developing a network of department-level AI advocates across the organization.
• Build and deliver role-based AI learning pathways tailored to the specific needs of each department.
• Partner with the executive team to ensure AI initiatives are prioritized, resourced, and connected to business outcomes.
• Coordinate with IT and your AI Solutions Builders on initiatives that grow beyond departmental scope into broader technical implementations.
• Track and communicate progress against transformation milestones - keeping leadership informed and the organization energized.
• Build Capability & Culture (20%)
• Champion a culture of curiosity, experimentation, and continuous improvement around AI - modeling the behavior you want to see.
• Develop internal AI literacy programs and educational resources that meet people where they are, regardless of technical background.
• Stay ahead of the AI landscape - tools, techniques, best practices - and bring relevant insights back to the organization.
• Help define and maintain Expion's AI Use Policy and governance framework in partnership with Legal and IT.
• Align & Influence (15%)
• Serve as a trusted advisor to executive leadership on AI transformation strategy, priorities, and investment decisions.
• Build strong cross-functional relationships that make change feel collaborative, not imposed.
• Represent the AI transformation initiative at company-wide events, including Town Halls and monthly Spark sessions.

Requirements

• 5+ years of experience in business transformation, change management, operations leadership, or strategic consulting - with meaningful hands-on experience applying AI in real workflows.
• Proven ability to sit with a department leader, understand their world, and identify where AI can genuinely help - not just where it's interesting.
• Experience designing and facilitating training programs or capability-building initiatives for non-technical audiences.
• Fluent in modern AI tools - including LLMs like Claude and ChatGPT, Microsoft Copilot, and no-code automation platforms - and opinionated about how to use them well.
• Strong communicator with the presence and credibility to influence executive stakeholders and earn trust on the front line simultaneously.
• Comfortable with ambiguity, fast pace, and building structure in environments that don't have all the answers yet.
• Collaborative by nature - you get energy from making other people successful, not from being the smartest person in the room.
• Experience working cross-functionally in lean, startup-like, or high-growth environments.
• Experience in healthcare, health plans, pharmacy, or adjacent regulated industries (Preferred).
• Background in management consulting, organizational design, or enterprise change management (Preferred).
• Familiarity with prompt engineering, workflow automation tools (e.g., Zapier, Make, Power Automate), and API-level AI integrations (Preferred).
• Experience building or scaling internal communities of practice or innovation programs (Preferred).
• Understanding of data infrastructure concepts and how data readiness affects AI capability (Preferred).