Junior Manager Regional Operations

Junior Manager Regional Operations

About

Flix is seeking a motivated and driven Junior Manager of Regional Operations to help drive operational excellence in North India. Based in Delhi, this role is pivotal in ensuring the seamless execution of ground operational excellence, data analysis, and vendor management processes.

Responsibilities

• Manage day-to-day interactions with operators, ensuring seamless service and supporting vehicle preparation and customization.
• Manage a team of Operations Associates on the ground, guiding them to execute daily tasks efficiently and ensuring overall operational success.
• Build and nurture strong relationships with bus stations and operators, fostering collaboration and smooth operations.
• Monitor and improve operational KPIs, ensuring operators adhere to processes and standards, while identifying and solving risks.
• Work with operators to optimize platform data and processes, gathering feedback to drive improvements.
• Support operators with training content for drivers, ensuring they provide excellent service and meet quality standards.
• Conduct and manage audits, as well as gather stakeholders’ feedback to ensure operators comply with safety regulations and operational standards.
• Travel across North of India (30% of time).

Requirements

• Bachelor’s degree in business, engineering, or a related field.
• 2-5 years of work experience in operations management, ideally within rapidly scaling startups in transportation, logistics, mobility, or delivery sectors.
• Experience in managing and training ground teams is a strong plus.
• Experience in designing operational processes is a strong plus.
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
• Deep understanding and expertise in the South India consumer tech landscape.
• Resilience to navigate and thrive in fast-paced, high-pressure environments.
• Keen attention to detail with an unwavering pursuit of excellence.
• Organized and autonomous, with a team and customer-oriented working style and a proactive attitude towards challenges.
• Fluent in English & Hindi.