Operations Director

About SPARK

SPARK caters to renowned companies, offering state-of-the-art, technology-driven event spaces and broadcast stages. We enable businesses to effectively present their products through immersive experiences and captivate their target audiences.

Our comprehensive service offering includes cutting-edge technologies such as integrated LED walls and control rooms, as well as a complete event and broadcast concept. This encompasses catering, production support, the latest audio and video technology, and sophisticated event design. Additionally, we provide versatile meeting rooms, collaboration areas, and an impressive rooftop terrace to maximize the customer experience.

Our mission is to support companies in compellingly presenting their products and interacting strategically with their audience to create impressive and sustainable experiences.

SPARK operates locations in Frankfurt and Berlin, with plans for further expansion across Germany and Europe.

Responsibilities

• Excellence Standards: Define, implement, maintain, and audit operational processes that ensure the highest customer satisfaction during SPARK's expansion phase.
• Team Leadership: Lead, develop, and set excellence standards for the Delivery and Operations team across all aspects of site management.
• Customer Satisfaction: Ensure the highest levels of customer satisfaction and retention through first-class service for SPARK clients and their guests, and meticulous handling of inquiries.
• Space Management: Take responsibility for all event, workshop, meeting, and office spaces, including regular inspections of front and back of house, conducting cleaning audits, and ensuring compliance with safety regulations.

Qualifications

• Completed university degree or vocational training in Hospitality Management or a comparable qualification.
• Fluent German and English language skills, both written and spoken, are required.
• Excellent leadership skills with the ability to motivate and guide a diverse team to ensure a first-class customer experience.
• Proactive, entrepreneurial mindset with an understanding of SPARK's business model.

Benefits

• State-of-the-art workplace in an exclusive city center location.
• Attractive remuneration and excellent career opportunities.
• The opportunity to contribute to the development and implementation of innovative event concepts from the outset.
• A creative and dynamic work environment with a young and dynamic team.
• Complimentary drinks and snacks.

Ready to be part of a unique concept?
Are you ready to be part of a unique concept in the heart of Frankfurt? Apply now at SPARK!