Manager, Consulting – East

About Smartsheet

For over 20 years, Smartsheet has provided tools for seamless work management and scalable solutions, empowering teams to automate tasks, uncover insights, and scale smarter. They foster a culture where big ideas are encouraged, action is taken, and meaningful work is achieved.

Responsibilities

• Architect the Advisory Team: Interview, hire, and develop consultants for the Advisory Era, prioritizing strategic work, stakeholder alignment, AI competencies, and an adoption-focused mindset.
• Coach for Resilience: Foster an environment of daily experimentation, encouraging the team to test AI solutions, share insights, and adapt to evolving delivery approaches while staying focused on customer value.
• Drive Go-To-Market (GTM) Excellence: Proactively partner with Sales and other GTM leaders to drive regional services bookings, train partners on team expertise, and support strategic account expansion.
• Voice of the Customer: Engage directly with customers to understand evolving needs, suggest future service offerings, train the team on delivery, and serve as the first line of defense for customer escalations.
• Drive Operational Excellence: Assume accountability for the team’s fiscal health, ensuring performance targets are met or exceeded, maintaining data accuracy in PSA tools, and providing performance visibility to team members.
• Lead Your Team Through the AI Pivot: Operationalize the transition to an AI-Native PS model, modernizing tools and methodologies to shift the team’s focus toward higher-value strategic activities.
• Strategic Prioritization & Industry Alignment: Translate company objectives and industry trends into actionable team priorities, focusing on high-impact work amidst business and industry changes.
• Intentional Resource & Lifecycle Management: Partner with the Resource Management Office (RMO) to balance workloads by matching consultant skills and capacity to project opportunities.
• Other duties as assigned.

Requirements

• 7+ years of experience in SaaS Professional Services, with a proven track record of navigating business pivots or disruptive technology shifts.
• Ability to formulate positions on industry trends and anticipate how technology developments—specifically AI—will impact customer needs.
• 2+ years leading high performing teams of individual contributors, either in a formal people leadership role or as a project manager.
• Work experience designing, selling, and delivering solutions in a SaaS Professional Services environment, preferably with team lead/people management responsibilities.
• High emotional intelligence and change leadership.
• Excellent client management skills and the ability to work with customers in both pre- and post-sales environments.
• Proven track record of building influential relationships with GTM partners such as sales and customer success.
• Proficiency in using frameworks to develop insights into customer organizations and coaching team members on sophisticated problem-solving techniques.
• Experience applying change management, business process optimization, and AI strategies.
• Willing to travel periodically (up to 40%) based on customer and business need.
• Bachelor’s degree or equivalent combination of relevant work experience and education (minimum 7 years).