Onboarding Specialist

Onboarding Specialist

About

Bite is a fast-growing hospitality technology platform helping venues launch and manage their digital ordering and customer experiences. They work closely with hospitality businesses to ensure they go live quickly, confidently, and are set up for long-term success. Bite offers a dynamic environment where employees can make an impact and improve processes.

Responsibilities

• Work directly with hospitality customers to guide them through onboarding and launch on the Bite platform.
• Configure customer accounts and ensure setups meet their operational needs.
• Assist with DNS and web domain changes, including editing DNS records and guiding customers.
• Actively manage and reduce Time to Launch (TTL) as the primary success metric.
• Collaborate with internal teams to identify and improve onboarding processes and customer experience.
• Support customer launch promotions by preparing flyers and assets using Canva templates.
• Clearly document onboarding steps, changes, and customer requirements.

Requirements

• Strong communication skills and confidence working directly with customers.
• A genuine interest in SaaS, technology, and customer experience.
• Prior experience in a SaaS environment is preferred, but not essential.
• Comfortable working with DNS records and basic technical configuration (training provided).
• Basic HTML knowledge is a nice to have, but not required.
• Comfortable using tools like Canva and following design templates.
• Organised, detail-oriented, and able to manage multiple onboardings at once.
• Australia-based and available to work Australian business hours.