Customer Engineer (AI-Augmented)

Company: Cloudflare
Location: Mumbai, India

About Us

Cloudflare is on a mission to build a better Internet. We operate one of the world's largest networks, powering millions of websites and internet properties for customers ranging from individuals to Fortune 500 companies. Cloudflare protects and accelerates any internet application online without hardware or software changes. Our intelligent global network gets smarter with every request, improving performance and reducing threats. We've been recognized by Entrepreneur Magazine's Top Company Cultures and Fast Company's World's Most Innovative Companies. At Cloudflare, we seek builders who identify and solve problems, leveraging AI and curiosity to create solutions. Our culture emphasizes iteration, using AI to ship faster, and sharing knowledge to elevate the entire team. We value curiosity over bureaucracy and view AI as a partner in solving complex challenges.

About the Role

As a Customer Engineer (CE) within our Go-To-Market organization, you will be a trusted advisor owning the technical relationship with our enterprise customers. Reporting to the Regional Customer Engineering Leader, you will not hand off customers after initial engagement. Instead, you will operate as a quota-carrying technologist, utilizing AI-augmented workflows to automate administrative tasks and focus on high-value architectural design and driving measurable business outcomes throughout the customer journey.

Key Responsibilities

• Technical Validation: Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proofs of Concept (PoCs) across Cloudflare's Security, Networking, and Developer Platforms.
• Trusted Advisory: Serve as a trusted technical advisor throughout the entire customer lifecycle, maintaining deep relationships with key stakeholders from onboarding through maturity, renewal, and expansion.
• Strategic Alignment: Own the long-term technical relationship, ensuring continuous alignment between the customer’s evolving business goals and our product roadmap.
• Commercial Accountability & Expansion: Carry a variable quota tied to new business acquisition and/or ongoing account growth. Be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying cross-sell/up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into ROI for C-level executives.
• AI Orchestration & Workflow Automation: Act as an "AI-Augmented" engineer, leveraging AI agents and internal platforms to automate routine tasks (e.g., RFP/Security Questionnaire responses, sandbox provisioning, telemetry monitoring) to free up time for strategic customer advisory.

Minimum Qualifications

• Experience: Customer-facing technical role experience (e.g., Solutions Engineering, Customer Engineering, Sales Engineering, Forward Deployed Engineer). Years of experience will vary based on leveling (Associate, Senior, Staff, Principal).
• Technical Acumen: Broad technical expertise in web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
• Commercial Mindset: Proven track record in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
• Communication: Exceptional presentation and stakeholder management skills, capable of bridging deep technical details with high-level C-suite business strategy.

Strongly Preferred Qualifications

• Cloudflare Developer Stack Experience: Hands-on experience with Cloudflare's developer platform and AI ecosystem, specifically Workers AI and AI Gateway.
• Applied AI Knowledge: Experience with prompt engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented Generation (RAG) architectures.
• Coding/Scripting: Proficiency in Python, JavaScript, or similar languages for custom integration scripts, API connectors, and edge computing functions.

Compensation

This role offers a competitive base salary and a variable commission structure tied to full-lifecycle commercial targets, including new business acquisition, adoption milestones, and account expansion.

What Makes Cloudflare Special?

Cloudflare is more than a technology company; it's a company with a soul dedicated to protecting the free and open Internet. We support journalism and civil society organizations through Project Galileo, provide election security for governments via the Athenian Project, and offer a faster, more private DNS resolver with 1.1.1.1.

We are an equal opportunity employer committed to diversity and inclusiveness. We provide reasonable accommodations for individuals with disabilities. Please contact hr@cloudflare.com if you require assistance.