LTL Logistics Coordinator

LTL Logistics Coordinator

Zelh is a fast-growing outsourcing company dedicated to providing consistently high-quality services and fostering long-term relationships based on personal attention, timely communication, and respect.

About the Role

Zelh is seeking an LTL Logistics Coordinator for one of its clients. This role independently manages the day-to-day execution of LTL shipments, acting as the primary point of contact for assigned accounts. The Coordinator ensures shipment accuracy, contract compliance, and proactive client/carrier communication, while contributing to margin protection and service-level performance.

Key Responsibilities

Shipment Execution:

• Independently execute daily LTL shipment operations (rating, routing, booking, tendering) with minimal oversight.
• Ensure timely identification and resolution of shipment issues, including exceptions like delays or service failures.
• Manage notifications for accessorials, pickup/delivery confirmations, and Proof of Delivery (POD).
• Support shipment tracking and tracing, updating status milestones in the client's Transportation Management System (TMS).

Client & Carrier Communication:

• Serve as the primary point of contact for operational updates and issue resolution for assigned strategic accounts.
• Proactively communicate with carriers to secure capacity and confirm shipment details.
• Respond to client inquiries quickly and accurately, ensuring a customer-first experience.
• Support Supervisor and Manager in executing client-specific SOPs and service-level agreements.

Operational Accuracy & Compliance:

• Maintain accurate shipment records in the TMS, ensuring data integrity.
• Validate rating, contracts, and routing guides for compliance with client requirements.
• Escalate discrepancies in billing, contracts, or carrier performance to the Supervisor.
• Follow established SOPs and contribute to maintaining ISO/compliance documentation.
• Ensure proper alignment with Logistics Support Coordinators and account managers.

Process Improvement & Team Support:

• Escalate recurring issues or inefficiencies and provide feedback for process improvement.
• Support the implementation of automation, EDI/API connections, and technology initiatives.
• Act as an SME with peers and supervisors to balance workload and meet departmental KPIs.
• Assist in special projects like new client onboarding or system migrations.

Requirements

• Experience in Supply Chain, Logistics, or Business preferred (or equivalent work experience).
• 1-3 years of logistics, 3PL, or LTL operations experience strongly preferred (internship experience acceptable).
• Familiarity with LTL rating structures and carrier networks.
• Proficiency in Microsoft Office Suite, especially Excel (basic formulas, pivot tables, lookups).
• Experience with TMS platforms; exposure to EDI/API workflows is a plus.
• Strong organizational skills and attention to detail in a high-volume environment.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize under tight deadlines.

Working Conditions

• Working schedule: Monday-Friday, 8 AM - 5 PM EST.
• Work mode: Hybrid/Remote.
• Competitive Salary in USD.
• 10+ business days of paid time off.
• Team building and corporate events.
• Equipment provided.
• A supportive team.
• Remote eligibility.