Associate, Credit Servicing Operations

Associate, Credit Servicing Operations

First Help Financial (FHF) is a fast-growing, culturally diverse company in the U.S. providing auto loans to the underserved. We are a certified "Great Place to Work" for five consecutive years, committed to exceptional service, flexible financing, and tri-lingual support. Our company has experienced consistent growth of over 30% annually for the past nine years.

About the Role

Join FHF's Funding department as an Associate, Credit Servicing Operations, to support our remarkable growth. Reporting to the Manager, Funding, this remote role ensures accurate contract review, timely deal funding, exception handling, and applicant follow-up, while maintaining strong dealer relationships and adhering to underwriting and compliance standards. You will develop deep proficiency across all funding functions and contribute to team quality and efficiency.

Your Duties Include:

• Match new deals to ensure contracts align with approved loan structure offers.
• Apply underwriting knowledge to evaluate and grant exceptions within the funding process.
• Negotiate and address fee access for loans deviating from the approved framework.
• Handle escalated funding exception requests promptly and professionally.
• Complete the funding process for timely deal payouts, supporting the QA team in accurate booking.
• Conduct applicant follow-up interviews for discrepancies, ensuring thorough documentation.
• Provide support and training to new associates.
• Evaluate funding underwriting review requests and ensure timely, accurate application information updates.

What You Bring:

• Minimum 1 year of experience in an underwriting or funding role within the auto lending industry.
• Willingness to learn and demonstrate comprehension of funding compliance standards, adhering to state-by-state requirements.
• High school diploma or GED equivalent required.
• Subject matter expertise in underwriting and credit analyst policies and procedures.
• Excellent verbal and written communication skills.
• Strong customer service and de-escalation skills.

Additional Competencies:

• Strong leadership and interpersonal skills for effective team collaboration.
• Strong analytical and organizational skills with great attention to detail.
• Ability to multitask and manage competing priorities in a fast-paced environment.

Your Location & Hours:

• Location: Remote
• Hours: 11:30 AM - 8 PM EST or 12:30 PM - 9 PM EST (if located in Mountain or Pacific time zone).

Compensation:

• $25.54/hr plus a bonus.

FHF Benefits:

• Competitive salaries, health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, and a robust employee recognition and training development program.
• Commitment to a healthy work-life balance.
• Opportunities for career growth driven by company expansion and dedicated career planning.

FHF is committed to building a diverse and inclusive culture. Accommodations will be made during the interview process for individuals with special needs.