Digital Operations Supervisor

Digital Operations Supervisor

Company: NBCUniversal
Location: Stamford, Connecticut
Salary: $92,000 - $110,000

About the Role

NBCUniversal is seeking a Digital Operations Supervisor to join a driven and highly-motivated team within NBCUniversal’s Technical Operations. This role is part of a 24x7 digital Network Operations Center (dNOC) operation supporting all linear handoffs for broadcast and streaming. The dNOC proactively monitors key distribution points to maintain high levels of Quality of Service (QoS) and Quality of Experience (QoE) for external partners and consumers.

Top Objectives

• Drive and own day-to-day team execution.
• Manage team reliability and productivity.
• Optimize current workflows by identifying gaps and opportunities to streamline.
• Maintain overarching documentation and training requirements.
• Communicate effectively with internal, external, technical, and non-technical parties.

Responsibilities

• Supervise the end-to-end distribution of NBCUniversal’s live events and linear channels across a diverse portfolio of products, platforms, and partnerships.
• Maintain set standards of reliability throughout the digital environment by overseeing workflow execution and adhering to performance thresholds.
• Lead daily operational decision-making and drive procedural direction.
• Onboard new systems and support processes into the operation.
• Establish workflow documentation and orchestrate training certifications.
• Manage support preparation and execution for high-profile events.
• Generate performance metrics and analyze issue trends and discrepancies.
• Oversee shift scheduling to ensure proper operational coverage.
• Maintain maintenance support and communication models.
• Develop workflow expertise and communicate knowledge throughout the operation.
• Collaborate with Technical Operations peers on delivery assurance for internal and external clients.
• Partner with engineering teams to manage terrestrial and cloud distribution architectures.
• Create and maintain strong working relationships with external distribution partners.

Requirements

• Bachelor’s degree or related media experience required.
• 3+ years of industry, database, or related analytic experience required.
• 3+ years of Network Operations, Digital Operation, or Media Operations facility experience required.

Desired Characteristics

• 3+ years of support technical role experience.
• 3+ years in a customer/client/vendor-facing role.
• Proven ability to collaborate with a variety of people across multiple position levels and departments.
• Prior experience using JIRA and Service Now ticketing systems strongly preferred.
• Excellent computer skills, including MS Office Suite (Word, Excel, PowerPoint, SharePoint).
• Excellent written and verbal communication skills.
• Proven ability to successfully manage significant projects and document procedures.
• Ability to manage multiple competing priorities.
• Ability to analyze and interpret data.
• Ability to influence others.

Additional Requirements

• Hybrid: This position requires contributing from the office a minimum of four days per week.
• Willingness and ability to work or be on call at any time, sometimes on short notice, to support a 24x7x365 operation.
• Must have unrestricted employment authorization in the US.
• Must be 18 years or older.
• Must apply via NBC Universal career site to be considered.
• Must be willing to work at the Stamford, Connecticut facility.

Benefits

This position is eligible for company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.