AI & Automation Engineer at Tebra
Tebra is the only all-in-one EHR+ platform built exclusively for independent healthcare practices. We are seeking a hands-on AI & Automation Engineer to design, build, and optimize integrations, automations, and advanced AI workflows, including agentic architecture, to power our enterprise business operations.
About the Role
You will own the Workato automation stack, engineer scalable AI workflows on core platforms (Salesforce, NetSuite, Snowflake, Slack), and implement agentic capabilities that allow systems to act as intelligent tools. This role requires deep technical execution skills in integration development, agentic system design, and programming, combined with a practical understanding of AI workflows. You will collaborate directly with stakeholders to translate business needs into scalable, automated solutions and deliver measurable improvements in system efficiency and operational performance.
Your Area of Focus
Integration & Automation Development:
- Design, build, and maintain Workato recipes, connectors, and orchestrations for Salesforce, NetSuite, Slack, and Snowflake.
- Implement error handling, observability, and reusable design patterns for reliability and scalability.
Agentic System Design:
- Architect multi-agent systems, including tool selection, planning loops, state management, and human-in-the-loop checkpoints.
- Partner with stakeholders to design corporate systems (Salesforce, NetSuite, Snowflake, Slack, etc.) as agent-callable tools.
- Build guardrails, fallbacks, and error recovery for non-deterministic workflows.
Data/RAG Pipeline Design & Management:
- Design and automate data flow processes for AI retrieval (RAG) and insights generation across core enterprise platforms.
- Build evaluation into every system for quality (precision, faithfulness, latency, cost).
- Own the Retrieval-Augmented Generation (RAG) lifecycle end-to-end.
- Implement data quality checks and architectural safeguards for trusted datasets.
AI Operations:
- Production observability: prompt/response tracing, cost monitoring, eval dashboards.
- Document agent behavior, decision logic, and failure modes.
- A/B test agent versions and model comparisons.
Programming for Automation:
- Write modular, reusable scripts in Python, Ruby, SQL, or JavaScript to support integration, data transformation, and automation tasks.
Governance & Documentation:
- Apply data governance practices for lineage, security, and retention.
- Maintain technical documentation, diagrams, and version control via GitHub, Confluence, and Jira.
Your Professional Qualifications
- 5+ years of experience in integration, automation, AI, or software engineering, with 1+ year hands-on in Workato.
- Proven expertise with Enterprise iPaaS required (Workato, Mulesoft, or similar).
- Deep proficiency in designing, implementing, and architecting complex AI workflows and integrations across core platforms (Salesforce, NetSuite, Slack, and Snowflake).
- Hands-on technical background in programming (Python, Ruby, or similar), leveraging APIs.
- Experience using vector databases (Pinecone, Snowflake Cortex Search, pgvector) for Retrieval-Augmented Generation (RAG).
- Experience with AI/ML concepts and implementing agentic architecture and AI workflows.
- Experience with Cloud Platforms (GCP or AWS) preferred.
- Experience with GitHub, Jira, and Confluence/Lucid.
- Strong problem-solving and critical thinking skills.
- Motivated to learn new technologies.
- Track record of introducing innovation in automation and AI while maintaining governance and reliability.
- Workato Automation Pro, Foundations, or SnowPro certifications preferred.
Compensation
- Zone 1 (National Average): $127,000—$145,000 USD
- Compensation is determined by experience, qualifications, role requirements, and Geo Zone.
About Tebra
Tebra is the leading all-in-one EHR+ platform for independent healthcare practices, designed to streamline operations, increase revenue, and reduce burnout. We are committed to our values: Start with the Customer, Keep It Simple, Stay Entrepreneurial, Better Together, and Celebrate Success.
Perks & Benefits
- Competitive healthcare benefits.
- Work-from-home basics discount through Dell.
- Resources for mental and physical health (Gympass, Telus Employee Assistance Program).
- Wellness and childcare subsidy, and University/Education discount (Costa Rica).
- Tebra is an equal opportunity employer.