Education Specialist

About INNERGY

INNERGY is transforming the woodworking industry with purpose-built, cloud-based ERP software for custom manufacturers. Our platform connects design, production, and delivery to help businesses operate smarter and more efficiently. Founded in 2016, we are a globally distributed team of over 200 professionals passionate about solving real-world problems. We value collaboration, creativity, and ownership, fostering a culture where people feel supported and inspired. With the recent acquisition of Microvellum, we are entering an exciting phase of growth, expanding our capabilities and accelerating our vision.

Job Description

As an Education Specialist, you will build and lead education initiatives to acquire customers, enhance user adoption, engagement, and proficiency with INNERGY’s solutions. This role combines strategy, program design, and delivery excellence. You will design scalable training programs, coordinate events, and serve as a public ambassador for INNERGY, elevating our brand and customer community through speaking engagements.

We operate in a dynamic, entrepreneurial environment where adaptability is key. Success requires strong organizational skills, a customer-focused mindset, and the ability to manage both strategic and tactical elements of our education programs.

Duties & Responsibilities

Education Development & Execution

• Develop and deliver educational content, including webinars, workshops, video tutorials, and documentation, to improve customer onboarding and retention.
• Facilitate live and virtual training sessions tailored to different user roles and experience levels.
• Partner with Customer Success, Sales, and Product teams to identify customer pain points and create targeted education initiatives.
• Perform simple video editing to support training materials.

Strategic Leadership & Representation

• Serve as a public-facing representative for INNERGY’s education programs, delivering presentations and workshops regionally.
• Partner with Product Marketing on product launches and go-to-market priorities.

Event Planning & Logistics

• Plan and execute customer education events, including user conferences, training workshops, and webinars.
• Manage event logistics such as contracts, scheduling, speaker coordination, presentation assets, technology setup, registration, rehearsals, scripting, slide decks, and post-event wrap-up.
• Assist in executing online events, including video organization, registration creation, and virtual event platform setup (Zoom, CVENT).
• Collaborate with marketing to create campaigns that drive attendance and engagement.

Customer Engagement & Success

• Act as a trusted advisor by proactively identifying customer education needs and providing relevant learning solutions.
• Work closely with Customer Success Managers to track the impact of education programs on customer satisfaction and retention.
• Implement strategies to increase product adoption through self-service learning resources and guided training.
• Analyze usage data and customer feedback to continuously refine education offerings.
• Execute post-event surveys via SurveyMonkey and analyze feedback for improvement.

Qualifications

• Experience delivering technical or software training, ideally within manufacturing, design, CAD/CAM, or SaaS industries.
• Strong presentation and communication skills – comfortable speaking to both small and large groups in person or virtually.
• Understanding of woodworking, cabinetry, or millwork manufacturing processes is highly valued.
• Proficiency with BricsCAD, Microvellum Toolbox, or related design/manufacturing software preferred.
• Excellent interpersonal skills with the ability to build relationships and engage customers at all levels.
• Organized and adaptable, able to manage multiple customer engagements and travel schedules.
• Experience with virtual delivery platforms (Teams, Zoom, or equivalent).
• Willingness to travel frequently across Australia and occasionally internationally for customer visits and company events.
• Self-starter with a growth mindset and a passion for continuous learning and innovation.

Location Eligibility

This is a U.S.-based remote role. Due to current regulatory requirements, we are only able to consider candidates residing in the following U.S. states: Texas, Florida, Missouri, Arizona, Indiana, North Carolina, and Wisconsin. Candidates located in California, Colorado, New York, Illinois, Washington, or other states with active pay transparency requirements are not eligible for consideration at this time.

Accessibility & Work Environment

INNERGY is committed to fostering an inclusive and accessible workplace. We support reasonable adjustments for individuals with disabilities. This role is primarily computer-based and may involve extended periods of screen time and frequent communication through digital tools. Work may be performed remotely or in an office setting. We prioritize employee wellbeing, flexibility, and a safe, supportive work environment.

Equal Opportunity Employer

INNERGY is an Equal Opportunity Employer that values diversity. All qualified applicants will be considered without regard to race, color, religion, sex, age, sexual orientation, pregnancy, gender identity or expression, national origin, disability, veteran status, or any other protected characteristic under applicable law.