Customer Engineer, India (Based in Mumbai)

Customer Engineer

Company: Cloudflare
Location: Mumbai

About Cloudflare

Cloudflare is on a mission to build a better Internet. We operate one of the world's largest networks, protecting and accelerating millions of websites and Internet properties for customers ranging from individuals to Fortune 500 companies. We enhance performance and security without requiring hardware or software changes. Our culture values curiosity, iteration, and leveraging AI to ship faster and improve tomorrow. We believe in a collaborative environment where AI is a partner in solving tough problems.

About the Role

As a Customer Engineer (CE) at Cloudflare, you will be a trusted advisor and the core driver of our technical go-to-market strategy. You will own the technical relationship with customers from discovery through long-term adoption and expansion. Sitting within the GTM organization, you will be a quota-carrying technologist, utilizing AI-augmented workflows to focus on high-value architectural design and driving measurable business outcomes across the entire customer journey. This role requires you to be based in Mumbai.

Key Responsibilities

• Technical Validation: Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare’s portfolio (Security, Networking, Developer Platforms).
• Trusted Advisory: Act as a trusted technical advisor throughout the customer lifecycle, maintaining deep relationships with key stakeholders from onboarding through renewal and expansion.
• Strategic Alignment: Own the long-term technical relationship, ensuring continuous alignment between the customer’s evolving business goals and our product roadmap.
• Commercial Accountability & Expansion: Carry a variable quota tied to new business acquisition and/or account growth. Ensure deep platform adoption, retain revenue, and identify cross-sell/up-sell opportunities. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into ROI for C-level executives.
• AI Orchestration & Workflow Automation: Leverage AI agents and internal platforms to automate routine tasks (e.g., RFP/Security Questionnaire responses, sandbox provisioning, telemetry monitoring) to focus on strategic customer advisory.

Minimum Qualifications

• Experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Sales Engineering, Forward Deployed Engineer).
• Broad technical expertise in web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
• Proven track record in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
• Exceptional presentation and stakeholder management skills, capable of bridging technical details and C-suite business strategy.

Strongly Preferred Qualifications

• Hands-on experience with Cloudflare’s developer platform and AI ecosystem (Workers AI, AI Gateway).
• Experience with prompt engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented Generation (RAG) architectures.
• Proficiency in Python, JavaScript, or similar languages for custom integration scripts, API connectors, and edge computing functions.

Compensation

This role offers a competitive base salary and a variable commission structure tied to commercial targets, including new business acquisition, ongoing adoption, and account expansion.