Benefits Operations Specialist - AMER

Benefits Operations Specialist (Future Opening Pipeline)

Company: Remote
Location: AMER (Anywhere in the Americas - Fully Remote)
Position Type: Future Opening Pipeline

About Remote:

Remote is solving modern organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses of all sizes to employ global teams by handling global payroll, benefits, taxes, and compliance. Our team works asynchronously around the world, with Remoters on 6 continents. Innovation is a core value, and we integrate Automation and AI capabilities into every role. We encourage diverse talents and experiences to help build a best-in-class HR platform.

About This Posting:

This posting is for our Future Opening Pipeline, a way for us to connect with exceptional talent for strategic growth planned for 2025 and beyond. While this specific role isn't currently open, expressing your interest allows us to keep your information on file for one year and connect with you if a suitable opportunity arises. This is an opportunity to start a conversation, learn about Remote’s vision, and stay top of mind for future roles.

About Remote (Company Overview):

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We handle global payroll, benefits, taxes, and compliance. We’re backed by A+ investors and our team is world-class, literally and figuratively, as we’re all scattered around the world. We encourage folks from all ethnic groups, genders, sexuality, age, and abilities to apply. All positions are fully remote.

How We Work:

We embrace asynchronous work, allowing you to schedule your day around your life. We empower ownership and proactivity, defaulting to action rather than waiting. Your work-life balance is important, and you’ll be encouraged to put yourself and your family first.

The Position:

This role is part of the EOR (Employer of Record) Operations team, serving as a critical extension of our clients’ HR teams. EOR Ops team members navigate and advise on global employment intricacies with speed, expertise, and precision in over 90+ countries. Your work will directly influence our customer journey and employee experience with their Benefits. As a dynamic and curious professional, you will develop into an experienced international Benefits Specialist. You will report to the Benefits Operations Manager.

Key Responsibilities:

• Provide exceptional support to Employees and Clients regarding Benefits in multiple areas, including:
• Benefits plans key attributes (pricing, coverage, claims).
• Benefits plan enrollment and unenrollment.
• Benefits invoicing/billing.
• The Remote platform and vendors' platforms.
• Process and solve tickets and escalations in Zendesk/email.
• Execute data-related tasks (preparation, entry, download) with care and precision.
• Help define, detail, and execute Standard Operating Procedures (SOPs).
• Collaborate closely within the Benefits team and with other Remote departments to analyze customer needs and deliver delightful solutions.
• Provide analytical, administrative, and technical support in maintaining benefits programs for smooth administration.
• Maintain operations process documents and identify automation possibilities.
• Constantly research and distill written knowledge in Notion.
• Demonstrate the ability to initiate and scale projects, getting things done.
• Act as an internal and external champion of Remote’s values and the Benefits team’s goals.

Requirements:

• Experience in HR Operations Employee Benefits, ideally in the context of delivering US PEO services.
• Obsessed with providing an excellent customer service experience.
• Strong organizational and time management skills.
• Strong verbal, written, and interpersonal skills to interact internally and externally at all levels.
• Ability to work in a fast-paced environment and multi-task effectively across various tech tools.
• "Manager of one" mentality.
• Fluent in English (written and spoken).
• Experience working remotely is considered a plus.

Benefits:

• You can learn more about the benefits offered to all internal employees at Remote by visiting our public Benefits & Perks Handbook page.

Practicals:

• Reporting to: Benefits Manager
• Team: Operations - Benefits
• Location: AMER

Application Process:

1. (async) Profile review.
2. Interview with recruiter.
3. (async) Written challenge.
4. Interview with Manager, Benefits Operations.
5. Interview with Director, Benefits.
6. (async) Offer.