Benefits Operations Specialist (Future Opportunities)

Remote is solving modern organizations’ biggest challenge: navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. This posting is part of our Future Opening pipeline initiative, helping us connect with outstanding professionals early on for strategic growth in 2025 and beyond. While this specific role isn’t currently open, expressing interest allows us to keep your profile on file for 1 year and contact you if a suitable role arises.

About Remote

Remote is dedicated to making work accessible for everyone, everywhere. We are backed by A+ investors and have a world-class, globally distributed team. Our core values include innovation, ownership, and proactivity. We encourage asynchronous work, allowing for flexible schedules and a healthy work-life balance.

About the Role

This individual contributor role is part of the EOR (Employer of Record) Operations team, reporting to the Benefits Operations Manager. As a critical extension of our clients’ HR teams, you will advise on global employment intricacies with speed, expertise, and precision across 90+ countries. Your work will directly influence our customer journey and employee experience with benefits. You will have the opportunity to develop yourself as an experienced international Benefits Specialist.

Key Responsibilities

• Provide delightful support to Employees and Clients regarding benefits in multiple areas, including:
• Benefits plans key attributes (pricing, coverage, claims).
• Benefits plans enrollment and unenrollment.
• Benefits invoicing/billing.
• Benefits Remote platform.
• Benefits vendors’ platforms.
• Process and solve tickets and escalations in Zendesk/email.
• Execute data-related tasks with care and precision (preparation, entry, download, etc.).
• Help define/detail and execute Standard Operating Procedures (SOPs).
• Work closely and effectively within the Benefits team and with other Remote departments to analyze customer needs and deliver delightful solutions and experiences.
• Provide analytical, administrative, and technical support in maintaining benefits programs to ensure smooth administration of plans and policies.
• Maintain operations process documents and identify automation possibilities to streamline processes.
• Constantly research and systematically distill written knowledge in Notion.
• Be able to start things up and get things done (“scout to scale”).
• Act as an internal and external champion of Remote’s values and the Benefits team’s goals.

Requirements

• Experience in HR Operations Employee Benefits, ideally in the context of delivering US PEO services.
• Obsessed with providing an excellent customer service experience.
• Strong organizational and time management skills.
• Strong verbal, written, and interpersonal skills to interact internally and externally at all levels.
• Ability to work in a fast-paced environment and multi-task effectively across various tech tools.
• You are a manager of one (self-directed).
• Fluent written and spoken English.
• Experience working remotely is considered a plus.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours (async work).
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in-person social events or co-working spaces.

Location

• AMER

Application Process

This is not an active job opening. By expressing interest, you will start a conversation about your expertise and learn more about Remote’s vision. We will keep your information on file for 1 year. The application process involves profile review, interviews with recruiters and managers, and a written challenge. Remote offers fair, unbiased compensation and equity pay along with competitive benefits in all locations. The annual salary range for this full-time position is $35,250—$89,250 USD.